Coach Lead Supervisor

Niagara-on-the-Lake • Canada

Monday, September 15, 2025

Coach, a renowned name in the luxury fashion industry, operates under the umbrella of Tapestry, Inc., a global house of brands that includes other prestigious labels. As an employer, Coach is committed to fostering a dynamic and inclusive environment that encourages creativity and innovation, while offering opportunities for career advancement within the luxury retail sector.

1. Lead and motivate the sales team to achieve and exceed sales targets.
2. Ensure exceptional customer service standards are consistently met.
3. Oversee daily store operations and maintain visual merchandising standards.
4. Assist in the recruitment, training, and development of staff.
5. Implement strategic sales initiatives to drive store performance.
6. Monitor inventory levels and manage stock replenishment.
7. Handle customer inquiries and resolve escalated issues efficiently.

1. Proven experience in a supervisory role within the retail industry.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Ability to work in a fast-paced environment and manage multiple priorities.

1. Leadership and team management
2. Customer service excellence
3. Sales and marketing acumen
4. Problem-solving and conflict resolution
5. Inventory management

Minimum of 2 years in a supervisory position within retail, preferably in luxury fashion.

Bachelor's degree in Business, Marketing, or a related field is preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Coach prides itself on a culture that values diversity, inclusivity, and personal growth. Employees are encouraged to express their individuality while contributing to the brand's legacy of craftsmanship and innovation. The workplace environment is collaborative, supportive, and driven by a shared passion for excellence in the luxury fashion industry.