Coach Lead Supervisor

Milpitas USA

Tuesday, January 28, 2025

Coach, a distinguished name in the realm of luxury fashion, was established in New York in 1941. As a part of the esteemed Tapestry portfolio, Coach embodies a spirit of inclusivity and innovation, driven by the creative vision of Stuart Vevers. Tapestry, Inc. is a global house of brands that is committed to pushing the boundaries of possibility, fostering a culture of equity, inclusion, and diversity. Coach is renowned for crafting timeless pieces that empower individuals to express their authentic selves.

1. Model exemplary performance behaviors to influence all aspects of sales and operational processes.
2. Collaborate with Store Manager(s) and Assistant Store Manager(s) to align decisions with company priorities and values.
3. Implement and enforce sales strategies to drive growth across all categories.
4. Adapt personal selling techniques to contribute to overall store and financial results.
5. Maximize clienteling strategies to achieve business goals and objectives.
6. Serve as a personal fashion advisor to customers, enhancing brand loyalty and business.
7. Act as a brand ambassador in the local market to drive brand loyalty.
8. Resolve customer issues with a solution-oriented and forward-thinking approach.
9. Develop and motivate the team to meet goals and utilize company tools.
10. Manage daily operational tasks according to Coach standards.
11. Maintain interior and exterior upkeep of the store in partnership with the corporate office.
12. Utilize retail systems and reporting tools to make informed decisions.
13. Ensure adherence to all applicable Coach retail policies and procedures.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Drive for results and ability to exceed goals successfully.
2. Strong customer focus and ability to build effective relationships.
3. Creativity and ability to generate unique ideas.
4. Interpersonal savvy and ability to relate well to all kinds of people.
5. Ability to learn quickly and adapt to new challenges.
6. Perseverance and ability to pursue tasks with energy and drive.
7. Ability to cope with change and handle ambiguity.
8. Strategic agility and ability to anticipate future trends.
9. Ability to build effective teams and foster team spirit.
10. Managerial courage to provide actionable feedback.

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Coach offers a comprehensive benefits package, including opportunities for professional development and career advancement within a global house of brands.

Coach, as part of the Tapestry family, champions a culture of unwavering optimism, innovation, and inclusivity. The company is dedicated to fostering an environment where employees are encouraged to express their individuality and creativity, contributing to a dynamic and supportive workplace.