Coach Lead Supervisor

Coach is a global fashion house originating in New York, known for leather goods and ready-to-wear. The brand is part of Tapestry, Inc., a global house of consumer luxury brands. Coach emphasizes craftsmanship, contemporary design, and inclusive brand storytelling across a network of company‑operated and wholesale locations.

1. Coach and model exemplary selling and service behaviors; drive sales performance through personal selling and team selling.
2. Implement and enforce store sales strategies, initiatives and clienteling programs to achieve individual and store financial targets.
3. Supervise daily floor operations, including staff assignments, productivity management and merchandising standards.
4. Recruit, coach and develop store personnel; provide frequent performance feedback and foster individual growth.
5. Use retail systems and reporting tools to monitor results, inform decisions and ensure POS and operational compliance.
6. Manage store upkeep and operational tasks to Coach standards, adapting priorities to business needs and traffic patterns.
7. Act as a local brand ambassador to build customer loyalty through community and mall initiatives and exceptional service.
8. Resolve customer issues proactively, escalating to Store or District Manager when appropriate.

1. 1–3 years of retail experience, preferably in a luxury retail or customer‑service environment.
2. Proven ability to meet and exceed sales targets and to coach others to improve performance.
3. Demonstrated interpersonal savvy, customer focus and ability to manage ambiguity in a fast‑paced retail setting.
4. Flexible availability including nights, weekends, holidays and peak retail periods.
5. Physical ability to perform retail tasks including frequent lifting up to 25 lbs and occasional lifting up to 50 lbs.

1. Cash register systems
2. Mobile POS
3. iPad
4. Laptop
5. Walkie talkie
6. Internet
7. Retail systems and reporting tools
8. Clienteling strategy and relationship management

1–3 years of previous retail experience (cashier/stock, sales, or similar), preferably in a luxury retail service environment with knowledge of fashion trends and marketplace competition.

High school diploma or equivalent required; college degree preferred.

Health benefits (medical, dental, vision); life and disability insurance; 401(k) savings plan; paid time off; employee discounts; incentive compensation.

Coach fosters an inclusive, creative and customer‑centric workplace rooted in its New York heritage. As part of the Tapestry portfolio, the brand values collaboration, continuous development and a bias for results while encouraging employees to bring authentic style and service to the customer experience.