Coach Lead Supervisor

Kittery USA

Thursday, January 23, 2025

Coach, a distinguished brand under the Tapestry, Inc. umbrella, is renowned for its commitment to craftsmanship and innovation in the luxury fashion industry. As an employer, Coach fosters an inclusive and dynamic work environment, encouraging professional growth and development. Tapestry, Inc. is dedicated to equal opportunity and affirmative action, ensuring that all employment decisions are based on merit and qualifications.

1. Drive sales and operational processes to achieve store success.
2. Model and develop team to deliver Coach’s selling and service expectations.
3. Implement sales strategies and initiatives across all categories.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Maximize clienteling strategy in collaboration with management.
6. Serve as a personal fashion advisor to customers.
7. Act as a brand ambassador in the local market to drive brand loyalty.
8. Resolve customer issues with a solution-oriented approach.
9. Develop product knowledge and stay informed on current collections.
10. Recruit and coach team members to meet goals and utilize company tools.
11. Manage daily operational tasks according to Coach standards.
12. Maintain interior and exterior upkeep of the store.
13. Utilize retail systems and reporting tools for informed decision-making.
14. Ensure adherence to Coach retail policies and procedures.

1. 1-3 years of previous retail experience, preferably in luxury retail.
2. High school diploma or equivalent; college degree preferred.
3. Knowledge of cash register systems and basic computer skills.

1. Drive for results and exceed goals.
2. Customer focus and relationship building.
3. Creativity and strategic agility.
4. Interpersonal savvy and team building.
5. Learning agility and perseverance.
6. Ability to handle ambiguity and risk.
7. Managerial courage and effective communication.

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Coach promotes a culture of inclusivity and innovation, where employees are encouraged to express their creativity and contribute to the brand's legacy. The workplace environment is dynamic and supportive, fostering both personal and professional growth.