Coach Lead Supervisor

Greenwood • USA

Friday, February 21, 2025

Coach, a renowned leader in luxury fashion, is part of Tapestry, Inc., a global house of brands committed to providing unparalleled quality and craftsmanship. As an employer, Coach fosters an inclusive and dynamic environment where creativity and innovation are at the forefront. The brand is dedicated to nurturing talent and providing opportunities for growth within the luxury retail sector.

1. Model and uphold the highest standards of sales and operational processes.
2. Collaborate with Store and Assistant Managers to align decisions with company priorities.
3. Implement and enforce sales strategies to drive growth across all categories.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Maximize clienteling strategies to achieve business goals.
6. Serve as a brand ambassador in the local market to drive brand loyalty.
7. Resolve customer issues with a solution-oriented approach.
8. Develop and motivate the team to meet goals and utilize company tools.
9. Manage daily operational tasks according to Coach standards.
10. Maintain the upkeep of the store environment in partnership with corporate office.
11. Utilize retail systems and reporting tools to make informed decisions.

1. 1-3 years of previous retail experience, preferably in a luxury retail environment.
2. High school diploma or equivalent; college degree preferred.

1. Drive for results and ability to exceed goals.
2. Strong customer focus and ability to build trust.
3. Creativity and ability to generate unique ideas.
4. Interpersonal savvy and ability to build effective relationships.
5. Ability to learn quickly and adapt to new challenges.
6. Perseverance and energy to finish tasks.
7. Ability to deal with ambiguity and cope with change.
8. Strategic agility and ability to anticipate future trends.
9. Ability to build effective teams and foster open dialogue.
10. Managerial courage to provide direct and actionable feedback.

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Comprehensive benefits package including health, dental, and vision insurance, employee discounts, and opportunities for professional development.

Coach promotes a culture of inclusivity and innovation, encouraging employees to bring their authentic selves to work. The brand values collaboration and creativity, fostering a supportive environment where team members can thrive and contribute to the company's success.