Coach Lead Supervisor

Grapevine • USA

Sunday, February 2, 2025

Coach, a distinguished design house renowned for its modern luxury accessories and lifestyle collections, is celebrated for its commitment to quality craftsmanship. With a legacy rooted in a free-spirited, all-American ethos, Coach redefines luxury with a contemporary vision, blending authenticity and innovation. As part of the Tapestry portfolio, Coach is aligned with a global house of brands driven by optimism, innovation, and inclusivity.

1. Collaborate with Store Manager and Assistant Store Manager to align decisions with organizational objectives and company values.
2. Model and develop team to meet Coach’s Selling and Service expectations.
3. Implement sales strategies and initiatives across all categories to drive growth.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Maximize floor supervisor role to achieve strong metrics through team selling.
6. Manage clienteling strategy in partnership with management to meet business goals.
7. Serve as a personal fashion advisor to build credibility and trust with team and customers.
8. Act as a brand ambassador in the local market to foster brand loyalty.
9. Address customer and team needs with a tailored approach, resolving issues proactively.
10. Develop product knowledge and stay informed on current collections.
11. Recruit and manage staffing to positively impact sales.
12. Coach and motivate team to meet goals using company tools, fostering individual growth.
13. Provide regular feedback to team and management to elevate performance standards.
14. Oversee daily operational tasks in accordance with Coach standards.
15. Utilize retail systems and reporting tools to make informed decisions.
16. Ensure adherence to all retail policies and procedures, including POS and operations.
17. Leverage technology to support relationship building and clienteling efforts.

1. Proven ability to exceed sales goals and drive results.
2. Dedication to meeting customer expectations and requirements.
3. Ability to generate new and unique ideas.
4. Strong interpersonal skills and ability to build effective relationships.
5. Quick learner with a willingness to face new challenges.
6. Persistence and energy in pursuing goals.
7. Ability to cope with change and handle ambiguity.

1. Strategic agility and future-oriented thinking.
2. Team building and fostering a sense of belonging.
3. Managerial courage to provide direct and actionable feedback.

Experience in a supervisory role within a retail environment, preferably in luxury fashion.

High school diploma or equivalent required; college degree preferred.

Compensation range: $15.00 - $23.00 per hour.

Comprehensive benefits package including health, dental, and vision insurance, retirement plan, and employee discounts.

Coach fosters an inclusive and dynamic workplace culture that values diversity and encourages innovation. As an equal opportunity employer, Coach is committed to hiring and developing the best talent, ensuring all employment decisions are based on qualifications and merit.