Coach Lead Supervisor

Grand Rapids • USA

Friday, January 3, 2025

Coach, a renowned global fashion house established in New York in 1941, is celebrated for its commitment to crafting timeless and exquisite products. As part of the Tapestry portfolio, Coach is a member of a global house of brands that embraces innovation, inclusivity, and a forward-thinking approach to fashion. Tapestry is dedicated to fostering an environment of equity, inclusion, and diversity, making it a distinguished leader in the luxury fashion industry.

1. Collaborate with Store Manager(s) and Assistant Store Manager(s) to align decisions with company priorities and values.
2. Model and develop team to meet Coach's Selling and Service expectations.
3. Implement sales strategies and initiatives across all categories.
4. Contribute to store and financial results through personal selling techniques.
5. Maximize clienteling strategy to achieve business goals.
6. Build credibility and trust with team and customers, acting as a personal fashion advisor.
7. Serve as a brand ambassador in the local market to drive brand loyalty.
8. Resolve customer issues with a solution-oriented approach.
9. Develop product knowledge and awareness of current collections.
10. Recruit and manage staffing to positively impact sales.
11. Coach, develop, and motivate the team to meet goals.
12. Manage daily operational tasks according to Coach standards.
13. Maintain interior and exterior upkeep of the store.
14. Utilize retail systems and reporting tools for informed decision-making.
15. Adhere to all applicable retail policies and procedures.

1. 1-3 years of previous retail experience, preferably in a luxury retail environment.
2. Current knowledge of fashion trends and market competition.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Coach offers a comprehensive benefits package, including opportunities for professional growth, a dynamic work environment, and a commitment to diversity and inclusion.

Coach fosters an inclusive and innovative workplace culture, emphasizing equity and diversity. As part of the Tapestry family, Coach is committed to developing talent and providing a supportive environment where employees can thrive.