Coach Lead Supervisor

Coach is a global fashion house founded in New York in 1941, known for its commitment to crafting beautiful, lasting products. As part of the Tapestry portfolio, Coach is dedicated to innovation, inclusivity, and equity. The company values creativity and the spirit of its New York origins, striving to be a leader in the luxury fashion industry.

1. Understand organizational objectives and align decisions with company priorities and values.
2. Model and develop team to deliver Coach’s selling and service expectations.
3. Implement sales strategies and initiatives across all categories.
4. Collaborate with Store Managers to adjust business strategies and personal selling techniques.
5. Leverage floor supervisor responsibilities to achieve strong metrics.
6. Maximize clienteling strategy to achieve business goals.
7. Build credibility and trust with team and customers.
8. Act as a brand ambassador in the local market.
9. Resolve customer issues with a solution-oriented approach.
10. Develop product knowledge and stay aware of current collections.
11. Recruit and manage staffing to positively impact sales.
12. Coach and motivate the team to meet goals and utilize company tools.
13. Manage daily operational tasks according to Coach standards.
14. Maintain interior and exterior upkeep of the building.
15. Use retail systems and reporting tools to make informed decisions.
16. Adhere to all applicable Coach retail policies and procedures.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. High school diploma or equivalent; college degree preferred.

1. Knowledge of cash register systems and basic computer skills.
2. Ability to execute at a fast pace and communicate effectively.
3. Ability to maneuver the sales floor and perform physical tasks.

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Coach fosters a culture of inclusivity, innovation, and unwavering optimism. The company is committed to equity, inclusion, and diversity, creating a supportive and dynamic workplace environment.