Coach Lead Supervisor

Delta • Canada

Friday, November 21, 2025

Coach, a renowned American luxury fashion brand, is part of the Tapestry, Inc. conglomerate, which includes other prestigious brands such as Kate Spade and Stuart Weitzman. Tapestry is known for its commitment to innovation, craftsmanship, and sustainability, offering a dynamic and inclusive workplace that values diversity and creativity.

1. Oversee daily operations of the outlet store to ensure efficiency and profitability.
2. Lead and motivate a team of sales associates to achieve sales targets and deliver exceptional customer service.
3. Implement and monitor brand standards and visual merchandising guidelines.
4. Coordinate with marketing teams to execute promotional activities and brand initiatives.
5. Manage inventory levels and ensure accurate stock management.
6. Provide training and development opportunities for team members to enhance their skills.
7. Resolve customer complaints and issues promptly and professionally.

1. Proven experience in a supervisory role within the retail or luxury fashion industry.
2. Strong understanding of sales principles and customer service practices.
3. Proficiency in inventory management and visual merchandising.

1. Leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Analytical skills for sales and inventory data interpretation.
4. Problem-solving skills and ability to handle customer complaints.

Minimum of 3 years of experience in a supervisory role within the retail or luxury fashion industry.

Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for career advancement within Tapestry, Inc.

Coach fosters a collaborative and innovative culture where employees are encouraged to express their creativity and contribute to the brand's legacy of excellence. The company values diversity and inclusivity, ensuring a supportive environment for professional growth.