Coach

Lead Supervisor

Coach is a renowned luxury fashion brand known for its high-quality leather goods, accessories, and ready-to-wear collections. The company is committed to delivering exceptional customer experiences and upholding its reputation for excellence in the retail industry.

1. Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with company priorities and values.
2. Endorse, model, and develop the team to deliver Coach’s selling and service expectations.
3. Enforce sales strategies, initiatives, and growth across all categories.
4. Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
5. Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results-driven, including through team selling and selling to multiple customers.
6. Manage productivity by holding the sales team accountable for personal sales.
7. Maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
8. Build credibility and trust with the team and customers, serving as a personal fashion advisor to deliver business results.
9. Create positive impressions with the store team and customers by adhering to business attire consistent with Coach’s Guide to Style.
10. Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
11. Be sensitive to customer and team needs and tailor approach by reading cues.
12. Be solution-oriented and forward-thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
13. Develop both self and individual product knowledge skills and remain aware of current collections.
14. Understand the positive sales impact staffing has on the business and recruit accordingly.
15. Coach, develop, and motivate the team on a daily, weekly, and monthly basis to meet goals and utilize company tools; delegate and empower others and encourage individual growth.
16. Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and performance development.
17. Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.

1. Current knowledge of fashion trends and competition in the marketplace.
2. Strong leadership and team development skills.
3. Excellent communication and interpersonal skills.
4. Ability to adapt to various roles within the store environment.

1-3 years of previous retail experience, preferably in a luxury retail service environment.