Coach Lead Supervisor

Commerce • USA

Friday, January 10, 2025

Coach, a revered global fashion house established in New York in 1941, is renowned for its commitment to crafting enduring and exquisite products. As part of the Tapestry portfolio, Coach embodies a spirit of inclusivity and innovation, driven by the creative vision of Stuart Vevers. Tapestry, Inc. is a global house of brands that champions diversity and equity, fostering a culture of optimism and creativity.

1. Collaborate with Store Manager and Assistant Store Manager to align decisions with company priorities and values.
2. Model and develop team to meet Coach’s Selling and Service expectations.
3. Implement sales strategies and initiatives across all categories to drive growth.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Leverage floor supervisor responsibilities to achieve strong metrics and drive team selling.
6. Maximize clienteling strategies in partnership with management to meet business goals.
7. Serve as a personal fashion advisor to build credibility and trust with team and customers.
8. Act as a brand ambassador in local market initiatives to drive brand loyalty.
9. Resolve customer issues with a solution-oriented approach, partnering with management as needed.
10. Develop product knowledge and remain aware of current collections.
11. Recruit and coach sales team to meet personal and team goals.
12. Provide regular feedback and constructive criticism to improve team performance.

1. 1-3 years of previous retail experience, preferably in luxury retail.
2. High school diploma or equivalent; college degree preferred.
3. Knowledge of cash register systems and basic computer skills.
4. Ability to work a flexible schedule, including nights, weekends, and holidays.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Coach offers a comprehensive benefits package, including employee discounts, health and wellness programs, and opportunities for professional development.

Coach fosters an inclusive and innovative workplace culture, emphasizing diversity, equity, and creativity. As part of the Tapestry family, Coach is committed to developing its employees and providing a supportive environment where individuals can thrive and contribute to the brand's success.