Coach

Lead Supervisor

Coach is a global fashion house founded in New York in 1941, known for its high-quality craftsmanship and innovative designs. As part of the Tapestry portfolio, Coach is committed to inclusivity, innovation, and maintaining a courageous spirit. The company is dedicated to equity, inclusion, and diversity, and operates as a global house of brands.

1. Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with company priorities and values.
2. Model and develop team to deliver Coach’s selling and service expectations.
3. Enforce sales strategies and initiatives across all categories.
4. Work with Store Manager(s) and/or Assistant Store Manager(s) to adapt store business strategies and personal selling techniques.
5. Leverage floor supervisor assignment responsibilities to deliver strong metrics.
6. Maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s).
7. Build credibility and trust with team and customers, serving as a personal fashion advisor.
8. Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
9. Resolve customer issues in a solution-oriented and forward-thinking manner.
10. Develop product knowledge skills and remain aware of current collections.
11. Recruit according to the positive sales impact staffing has on the business.
12. Coach, develop, and motivate the team to meet goals and utilize company tools.
13. Manage daily operational tasks according to Coach standards.
14. Interact and communicate with supervisor(s) regularly, maintaining a calm and professional demeanor.
15. Maintain interior and exterior upkeep of the building with partnership from the corporate office.
16. Use all retail systems and reporting tools to make informed decisions.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. High school diploma or equivalent; college degree preferred.

1. Knowledge of cash register systems and basic computer skills.
2. Ability to communicate effectively with customers and team.
3. Ability to maneuver the sales floor, sales shelves, and stock room.
4. Ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Coach is an equal opportunity and affirmative action employer, offering a supportive environment for personal and professional growth.

The role is based in Commerce, GA, and requires flexibility to work weekends, holidays, and during high retail traffic days. Coach fosters a culture of inclusivity, innovation, and unwavering optimism.