Coach Lead Supervisor

Chandler • USA

Wednesday, February 26, 2025

Coach, a distinguished global fashion house founded in New York in 1941, is renowned for its commitment to crafting enduring and beautiful products. As part of the Tapestry portfolio, Coach benefits from being within a global house of brands that is dedicated to innovation and inclusivity. Tapestry is committed to equity, inclusion, and diversity, ensuring a workplace that fosters growth and creativity.

1. Collaborate with Store Manager(s) and Assistant Store Manager(s) to align decisions with organizational objectives and company values.
2. Model and develop team to meet Coach’s Selling and Service expectations.
3. Implement sales strategies and initiatives across all categories to drive growth.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Leverage floor supervisor responsibilities to achieve strong metrics and drive team selling.
6. Manage clienteling strategy in partnership with store management to achieve business goals.
7. Serve as a personal fashion advisor to build credibility and trust with team and customers.
8. Act as a brand ambassador within the local market to foster brand loyalty.
9. Resolve customer issues with a solution-oriented approach, partnering with management as needed.
10. Develop and motivate the team through coaching and feedback to meet performance goals.
11. Manage daily operational tasks according to Coach standards and adapt to business needs.
12. Utilize retail systems and reporting tools to make informed decisions.
13. Ensure adherence to all applicable retail policies and procedures.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. Current knowledge of fashion trends and market competition.
3. High school diploma or equivalent; college degree preferred.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of retail experience, preferably in luxury retail, with a focus on sales and customer service.

High school diploma or equivalent; college degree preferred.

Base pay range from $16.00 to $24.00 per hour.

Comprehensive benefits package including health, dental, and vision insurance, 401(k) plan, and employee discounts.

Coach, as part of the Tapestry family, fosters a culture of inclusivity, innovation, and unwavering optimism. The company is committed to equity, inclusion, and diversity, ensuring that all employees feel valued and empowered to contribute to the brand's success.