Coach Lead Supervisor

Carmel • USA

Thursday, February 20, 2025

Coach, a distinguished design house renowned for its modern luxury accessories and lifestyle collections, is celebrated for its quality craftsmanship and innovative approach to design. With a free-spirited, all-American attitude, Coach reimagines luxury with authenticity and innovation, embodying effortless New York style. As part of the Tapestry portfolio, Coach benefits from the global house of brands' commitment to optimism, innovation, and inclusivity.

1. Aligns decisions with organizational objectives in collaboration with Store Manager(s) and Assistant Store Manager(s) to uphold company priorities and values.
2. Develops and models team to deliver on Coach's Selling and Service expectations.
3. Implements sales strategies and initiatives across all categories to drive growth.
4. Collaborates with management to adjust store strategies and personal selling techniques to enhance overall store and financial performance.
5. Maximizes floor supervisor role to achieve strong metrics through team selling and customer engagement.
6. Holds sales team accountable for personal sales and productivity management.
7. Partners with management to optimize clienteling strategy and monitor progress towards business goals.
8. Builds credibility and trust with team and customers, serving as a personal fashion advisor.
9. Acts as a brand ambassador in the local market to foster brand loyalty and business growth.
10. Adapts approach to meet customer and team needs, demonstrating sensitivity and solution-oriented thinking.
11. Develops product knowledge and stays informed about current collections.
12. Recruits and coaches team members, fostering daily, weekly, and monthly growth to meet goals.
13. Provides and receives feedback to enhance personal and team performance.
14. Manages daily operational tasks according to Coach standards, demonstrating strong business acumen.
15. Maintains building upkeep in partnership with the corporate office.
16. Utilizes retail systems and reporting tools to make informed decisions.
17. Adheres to all retail policies and procedures, including POS and operations.
18. Leverages tools and technology to support relationship building and clienteling efforts.

1. Proven ability to align decisions with organizational objectives.
2. Demonstrated experience in developing and modeling teams for sales and service excellence.
3. Capability to implement and enforce sales strategies and initiatives.
4. Experience in collaborating with management to adjust store strategies.
5. Strong accountability in managing team productivity and personal sales.

1. Strong leadership and team development skills.
2. Excellent communication and interpersonal skills.
3. Proficiency in retail systems and reporting tools.
4. Ability to adapt and demonstrate flexibility in a dynamic environment.
5. Strong problem-solving and decision-making capabilities.

A minimum of 3-5 years in a supervisory role within the retail industry, preferably in luxury fashion.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Coach fosters a culture of inclusivity, innovation, and optimism. The workplace environment encourages personal growth and development, with a strong emphasis on teamwork and collaboration. Employees are valued for their unique contributions and are encouraged to bring their authentic selves to work.