Coach Lead Supervisor

Burnaby • Canada

Wednesday, September 17, 2025

Coach, a renowned name in the luxury fashion industry, is part of the Tapestry, Inc. conglomerate. Tapestry is a leading house of modern luxury accessories and lifestyle brands, known for its commitment to craftsmanship and innovation. Coach, specifically, is celebrated for its heritage of leatherwork and its dedication to providing exceptional customer experiences.

1. Oversee daily retail operations to ensure the store meets sales targets and customer satisfaction goals.
2. Lead and motivate the sales team to achieve individual and collective performance objectives.
3. Implement marketing strategies to enhance brand visibility and drive store traffic.
4. Maintain high standards of visual merchandising to reflect the brand's luxury image.
5. Handle customer inquiries and resolve issues to ensure a premium shopping experience.
6. Collaborate with management to develop and execute business strategies.

1. Proven experience in a supervisory role within the retail industry.
2. Strong understanding of luxury fashion and retail operations.
3. Ability to lead and inspire a team to achieve sales goals.

1. Excellent leadership and team management skills.
2. Strong communication and interpersonal abilities.
3. Proficiency in retail management software and Microsoft Office Suite.
4. Customer-centric approach with a keen eye for detail.

A minimum of 3 years in a retail supervisory position, preferably within the luxury fashion sector.

Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Comprehensive health and wellness benefits, employee discounts, and opportunities for career advancement within the Tapestry, Inc. network.

Coach fosters a dynamic and inclusive workplace culture that values creativity, collaboration, and personal growth. Employees are encouraged to innovate and contribute to the brand's legacy of excellence.