Coach Lead Supervisor

Coach is a renowned luxury fashion brand known for its modern and sophisticated style. As part of Tapestry, Inc., Coach is committed to hiring and developing the best talent, fostering an inclusive and diverse workplace. The company values creativity, innovation, and a customer-focused approach, ensuring a high standard of service and quality in its products.

1. Understand organizational objectives and make decisions in partnership with store management.
2. Model and develop team to deliver Coach’s selling and service expectations.
3. Implement sales strategies and initiatives across all categories.
4. Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
5. Maximize clienteling strategy in partnership with store management.
6. Build credibility and trust with team and customers.
7. Act as a brand ambassador in the local market to drive brand loyalty.
8. Resolve customer issues in a solution-oriented manner.
9. Develop self and team product knowledge skills.
10. Recruit and coach team to meet goals and utilize company tools.
11. Manage daily operational tasks according to Coach standards.
12. Maintain interior and exterior upkeep of the building.
13. Use retail systems and reporting tools to make informed decisions.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. High school diploma or equivalent; college degree preferred.

1. Drive for results
2. Customer focus
3. Creativity
4. Interpersonal savvy
5. Learning on the fly
6. Perseverance
7. Dealing with ambiguity
8. Strategic agility
9. Building effective teams
10. Managerial courage

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Coach offers a comprehensive benefits package, including opportunities for growth and development within the company.

Coach fosters a collaborative and inclusive workplace culture, emphasizing creativity, innovation, and a customer-focused approach. The company is located in Burlington, MA, offering a dynamic and engaging work environment.