Coach Lead Supervisor

Brea • USA

Friday, February 7, 2025

Coach, a distinguished name in the luxury fashion industry, is renowned for its commitment to craftsmanship and innovation. As part of the Tapestry, Inc. family, Coach offers a dynamic work environment that fosters creativity and growth. Employees are encouraged to embody the brand's values and contribute to its legacy of excellence.

1. Collaborate with Store Manager and Assistant Store Manager to align decisions with company priorities and values.
2. Model and develop team to meet Coach's Selling and Service expectations.
3. Implement sales strategies and initiatives across all categories.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Leverage floor supervisor responsibilities to achieve strong sales metrics.
6. Maximize clienteling strategy in partnership with management to meet business goals.
7. Build credibility and trust with team and customers, serving as a personal fashion advisor.
8. Act as a brand ambassador in the local market to drive brand loyalty.
9. Resolve customer issues with a solution-oriented approach, partnering with management as needed.
10. Develop personal and team product knowledge skills, staying informed of current collections.
11. Recruit and manage staffing to positively impact sales.
12. Coach and motivate the team to meet goals, utilizing company tools.
13. Provide regular feedback and performance coaching to team members.
14. Manage daily operational tasks according to Coach standards.
15. Maintain building upkeep in partnership with corporate office.
16. Utilize retail systems and reporting tools to make informed decisions.
17. Adhere to all Coach retail policies and procedures.
18. Ensure completion of daily tasks without compromising service standards.

1. Proven ability to lead and develop a team in a retail environment.
2. Strong business acumen and decision-making skills.
3. Excellent communication and interpersonal skills.
4. Ability to adapt to changing business needs and environments.

1. Leadership and team development
2. Sales strategy implementation
3. Customer relationship management
4. Operational management
5. Problem-solving and conflict resolution

A minimum of 2-3 years of experience in a supervisory role within the retail industry, preferably in luxury fashion.

High school diploma or equivalent required; college degree preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Coach fosters a collaborative and inclusive workplace culture where innovation and creativity are celebrated. Employees are encouraged to bring their authentic selves to work and contribute to the brand's legacy of excellence.