Coach Lead Supervisor

Antioch • USA

Tuesday, January 14, 2025

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its commitment to crafting enduring luxury goods. As part of the Tapestry portfolio, Coach shares in the parent company's dedication to innovation, inclusivity, and optimism. Tapestry, Inc. is a global house of brands that prioritizes equity, inclusion, and diversity, making it a leader in the luxury fashion industry.

1. Understand and align with organizational objectives in collaboration with Store Managers to prioritize company values and strategies.
2. Model and develop the team to meet Coach's Selling and Service expectations, enforcing sales strategies across all categories.
3. Adapt store business strategies and personal selling techniques to enhance store and financial results.
4. Leverage floor supervisor responsibilities to drive strong metrics and results, including team selling initiatives.
5. Maximize clienteling strategies in partnership with Store Managers to achieve business goals.
6. Serve as a personal fashion advisor to build credibility and trust with both team and customers.
7. Act as a brand ambassador in the local market to drive brand loyalty and business.
8. Resolve customer issues with a solution-oriented approach, partnering with Store Managers as necessary.
9. Develop product knowledge skills and stay informed on current collections.
10. Recruit and coach the team to meet sales goals and utilize company tools effectively.
11. Manage daily operational tasks according to Coach standards, demonstrating strong business acumen.
12. Maintain interior and exterior upkeep of the store in partnership with the corporate office.
13. Adhere to all applicable Coach retail policies and procedures, including POS and Operations procedures.
14. Utilize Coach's tools and technology to support relationship building and clienteling efforts.
15. Ensure completion of daily tasks without impacting service standards.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on the Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Coach offers a comprehensive benefits package that includes opportunities for career advancement, a dynamic work environment, and a commitment to diversity and inclusion.

Coach fosters an inclusive and innovative workplace culture that values diversity and encourages professional growth. As part of the Tapestry family, Coach is committed to creating an environment where employees can thrive and contribute to the brand's legacy of excellence.