Coach Lead Supervisor

Albertville • USA

Monday, February 24, 2025

Coach, a renowned luxury fashion brand, is part of Tapestry, Inc., a global house of brands that also includes Kate Spade and Stuart Weitzman. As an employer, Coach is committed to fostering a diverse and inclusive workplace where creativity and innovation thrive. The company prides itself on its dedication to excellence, offering employees opportunities for growth and development within a supportive and dynamic environment.

1. Model exemplary performance behaviors and represent Coach at the highest standards.
2. Collaborate with Store Manager(s) and Assistant Store Manager(s) to align decisions with company priorities and values.
3. Develop and enforce sales strategies and initiatives across all categories.
4. Adapt store business strategies and personal selling techniques to enhance overall store and financial results.
5. Leverage floor supervisor responsibilities to drive strong metrics and team selling.
6. Maximize clienteling strategy in partnership with management to achieve business goals.
7. Act as a personal fashion advisor to build credibility and trust with the team and customers.
8. Serve as a brand ambassador in the local market to drive brand loyalty and business.
9. Resolve customer issues with a solution-oriented approach, partnering with management as needed.
10. Coach, develop, and motivate the team to meet goals and utilize company tools.
11. Manage daily operational tasks according to Coach standards, adapting to business needs.
12. Maintain interior and exterior upkeep of the store with corporate partnership.
13. Utilize retail systems and reporting tools to make informed decisions.
14. Ensure adherence to all applicable Coach retail policies and procedures.

1. Proven ability to exceed sales goals and drive results.
2. Strong customer focus and dedication to meeting customer expectations.
3. Creativity in developing new ideas and solutions.
4. Interpersonal savvy to build effective relationships.
5. Ability to learn quickly and adapt to new challenges.
6. Perseverance in pursuing goals despite setbacks.
7. Comfort with ambiguity and change.

1. Sales strategy development
2. Team leadership and motivation
3. Customer relationship management
4. Operational task management
5. Retail systems proficiency
6. Problem-solving
7. Adaptability

Significant experience in a retail supervisory role, with a track record of driving sales and operational excellence.

High school diploma or equivalent required; bachelor's degree preferred.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts on Coach products.

Coach fosters a culture of inclusivity, creativity, and innovation, where employees are encouraged to express themselves and contribute to the brand's success. The company values diversity and offers a collaborative environment where team members can thrive and grow professionally.