Coach Lead Cashier

Sunrise • USA

Tuesday, February 25, 2025

Coach, a prestigious global fashion house established in New York in 1941, is renowned for its commitment to crafting enduring and beautiful products that embody the spirit of individuality. As part of the Tapestry portfolio, Coach benefits from being within a global house of brands that prioritizes innovation, inclusivity, and optimism. Tapestry is dedicated to fostering equity, inclusion, and diversity across its brands, making it a distinguished employer in the luxury fashion industry.

1. Greet customers warmly, offering a personalized introduction and engaging naturally.
2. Act as an ambassador for the Insider Program, enhancing customer loyalty.
3. Engage customers in both verbal and non-verbal interactions at the Cashwrap and while in line, in the absence of a Cashwrap Supervisor or Line Leader.
4. Assess customer needs through observation and interaction, providing tailored service.
5. Maintain integrity when handling customer information and ensure confidentiality.
6. Conduct cashier end-of-shift audits in collaboration with store management.
7. Verify, approve, and complete return processes in accordance with company policy.
8. Ensure repairs and damaged returns are processed and labeled correctly, in partnership with management.
9. Assist in training and development of Cashiers alongside management.
10. Report any equipment issues to management promptly.
11. Maintain SKU integrity and ensure the Cashwrap area is organized and clean.
12. Promote additional sales through suggestive selling and gift card offerings.
13. Accurately manage cash and media in compliance with company policy.
14. Deliver purchased products to customers in a courteous manner.

1. 1-3 years of previous cashier experience in a luxury retail environment preferred.
2. Current knowledge of fashion trends and market competition.

1. Polite and friendly demeanor with a positive attitude.
2. High level of personal and professional integrity.
3. Ability to multitask and prioritize effectively.
4. Comfortable with technology and willing to learn new procedures.
5. Strong collaborative skills and ability to maintain composure under pressure.
6. Ability to adapt service style to meet diverse customer needs.

1-3 years of previous cashier experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Coach offers a dynamic work environment with opportunities for professional growth and development, fostering a culture of inclusivity and innovation.

Coach is committed to creating an inclusive and innovative workplace where employees are encouraged to express their individuality and creativity. As part of the Tapestry family, Coach values diversity and is dedicated to fostering a culture of equity and respect.