Coach Lead Cashier

Miami USA

Wednesday, January 22, 2025

Coach, a distinguished name in the luxury fashion industry, is renowned for its commitment to craftsmanship and innovation. As part of the Tapestry, Inc. family, Coach offers a dynamic and inclusive workplace where employees are encouraged to grow and excel in their careers. The brand is dedicated to fostering a culture of creativity and collaboration, ensuring that every team member feels valued and empowered.

1. Create a lasting impression by greeting customers with a smile and eye contact, offering one's name, and interacting genuinely.
2. Engage customers in verbal and non-verbal conversation at the Cashwrap and while in line, in the absence of a Cashwrap Supervisor or Line Leader.
3. Read cues and determine customer needs.
4. Demonstrate high integrity when capturing customer information, maintaining confidentiality as required by law.
5. Perform cashier end-of-shift audits in partnership with store management.
6. Verify, approve, and complete return processes in accordance with company policy.
7. Ensure repairs are processed in accordance with policy, in collaboration with management.
8. Label and ticket all damaged or scrap returns in partnership with management.
9. Assist in the training and development of cashiers in collaboration with management.
10. Monitor and report any equipment issues to management.
11. Maintain SKU integrity.
12. Ensure Cashwrap organization and cleanliness.
13. Suggest multiple add-ons and sell gift cards.
14. Maintain media and cash accurately and in compliance with policy.
15. Deliver product purchases to customers appropriately.

1. 1-3 years of previous cashier experience in a luxury retail service environment preferred.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Polite and friendly demeanor.
2. Positive attitude and energy.
3. Ownership of role.
4. High level of personal and professional integrity.
5. Highly collaborative nature.
6. Appropriate sense of urgency.
7. Ability to remain balanced and focused under pressure.
8. Awareness of the environment at all times, including customer and employee interactions.
9. Comfortable with technology and willingness to learn new technology-based procedures.
10. Ability to handle customer concerns and answer questions appropriately.
11. Ability to partner with management on customer issues.
12. Ability to multitask and prioritize.
13. Ability to adapt to each customer's needs and style.

1-3 years of previous cashier experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Coach offers a competitive benefits package, including opportunities for professional development and growth within the company.

Coach prides itself on a culture that values creativity, collaboration, and inclusivity. Employees are encouraged to express their individuality while contributing to the brand's legacy of excellence. The workplace is dynamic and supportive, fostering an environment where team members can thrive and innovate.