Coach General Manager

Mercedes • USA

Friday, June 27, 2025

Coach, a leading design house of modern luxury accessories and lifestyle collections, is part of the Tapestry, Inc. portfolio. Tapestry is a global house of brands that unites the magic of Coach, Kate Spade, and Stuart Weitzman. As an employer, Coach is committed to fostering an inclusive and diverse environment where creativity and innovation are encouraged.

1. Oversee all aspects of store operations, ensuring alignment with brand standards and company policies.
2. Drive sales performance by developing strategic initiatives and motivating the team to achieve sales targets.
3. Manage and mentor a team of sales associates, providing guidance and support to foster professional growth.
4. Ensure exceptional customer service is delivered consistently, enhancing the brand experience.
5. Analyze sales reports and market trends to identify opportunities for growth and improvement.
6. Maintain inventory levels and ensure merchandise is presented according to brand guidelines.
7. Collaborate with corporate partners to implement marketing and promotional strategies.
8. Ensure compliance with all operational policies and procedures.

1. Proven experience in retail management, preferably in a luxury or high-end brand.
2. Strong leadership skills with the ability to motivate and develop a team.
3. Excellent communication and interpersonal skills.
4. Analytical mindset with the ability to interpret sales data and market trends.
5. Proficiency in retail management software.

1. Leadership and team management
2. Sales and performance analysis
3. Customer service excellence
4. Inventory management
5. Strategic planning and execution

Minimum of 5 years of experience in retail management, with a focus on luxury or high-end brands.

Bachelor's degree in Business Administration, Retail Management, or a related field preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Coach fosters a culture of creativity and innovation, encouraging employees to express their individuality while working collaboratively towards common goals. The company values diversity and inclusion, offering a supportive environment where all team members can thrive.