Coach Director of Omni Operations

New York • USA

Monday, December 15, 2025

Coach, a leading American luxury fashion brand renowned for its modern accessories and lifestyle collections, operates under the Tapestry, Inc. umbrella. Tapestry is a global house of brands that includes Kate Spade and Stuart Weitzman, known for its dedication to craftsmanship and innovation in the fashion industry. As an employer, Coach is committed to fostering a diverse and inclusive workplace that encourages creativity and professional growth.

1. Oversee the strategic planning and execution of omni-channel operations to enhance customer experience and drive sales growth.
2. Lead and manage cross-functional teams to ensure seamless integration of online and offline sales channels.
3. Develop and implement operational policies and procedures to optimize efficiency and productivity across all sales platforms.
4. Collaborate with merchandising and sales teams to align operations with business objectives and market trends.
5. Ensure compliance with asset protection standards to safeguard company assets and minimize loss.
6. Analyze sales data and market trends to identify opportunities for operational improvements and innovation.

1. Proven experience in omni-channel operations management within the luxury retail sector.
2. Strong leadership skills with the ability to manage and motivate cross-functional teams.
3. In-depth knowledge of retail operations, merchandising, and sales strategies.
4. Excellent analytical and problem-solving abilities.

1. Strategic planning and execution
2. Team leadership and management
3. Operational efficiency optimization
4. Data analysis and market trend identification
5. Excellent communication and collaboration

A minimum of 8-10 years of experience in operations management, preferably within the luxury retail industry.

Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Coach fosters a dynamic and inclusive culture that values innovation, creativity, and collaboration. Employees are encouraged to bring their unique perspectives and talents to the table, contributing to the brand's legacy of excellence and forward-thinking fashion.