Coach Customer Service Associate

Halton Hills • Canada

Monday, March 17, 2025

Coach, a renowned leader in luxury fashion, is part of the Tapestry, Inc. portfolio, which includes other iconic brands. Known for its commitment to craftsmanship and innovation, Coach offers a dynamic work environment that fosters creativity and growth. As an employer, Coach values diversity and inclusion, providing employees with opportunities to thrive in a collaborative and supportive atmosphere.

1. Welcome and greet customers as they enter the store, ensuring a warm and inviting atmosphere.
2. Assist customers with inquiries and provide information about products and services.
3. Maintain a clean and organized front desk area.
4. Support sales staff by facilitating communication between customers and sales associates.
5. Handle customer complaints and issues with professionalism and tact.
6. Monitor store entrance to prevent theft and ensure asset protection.

1. Previous experience in customer service or retail environment preferred.
2. Strong interpersonal and communication skills.
3. Ability to handle multiple tasks simultaneously.
4. Professional demeanor and appearance.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Customer-focused mindset.
4. Ability to work in a fast-paced environment.

A minimum of one year of experience in a customer service or retail role is preferred.

Employees enjoy a comprehensive benefits package, including health insurance, employee discounts, and opportunities for career advancement within the Tapestry, Inc. family.

Coach promotes a culture of innovation and inclusivity, where employees are encouraged to express their individuality while working collaboratively towards shared goals. The brand is committed to sustainability and ethical practices, fostering a sense of purpose and pride among its workforce.