Coach Customer Care Support Team Leader

Jacksonville • USA

Wednesday, August 6, 2025

Coach, a renowned name in the luxury fashion industry, is part of the Tapestry, Inc. conglomerate, which is celebrated for its commitment to craftsmanship and innovation. The brand is known for its dedication to providing exceptional customer experiences and fostering a dynamic and inclusive workplace.

1. Lead and manage a team of customer care representatives to ensure high-quality service delivery.
2. Develop and implement performance management strategies to enhance team productivity.
3. Recruit, train, and mentor team members to maintain a high standard of customer service.
4. Analyze customer feedback and performance metrics to identify areas for improvement.
5. Collaborate with other departments to ensure alignment of customer care objectives with overall business goals.

1. Proven experience in a leadership role within customer service or a related field.
2. Strong understanding of performance management and recruitment processes.
3. Excellent communication and interpersonal skills.

1. Leadership and team management
2. Performance analysis
3. Customer service excellence
4. Recruitment and training
5. Interdepartmental collaboration

Minimum of 3-5 years in a customer service leadership role, preferably within the luxury retail sector.

Bachelor's degree in Business Administration, Human Resources, or a related field preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Coach fosters a culture of innovation, inclusivity, and excellence. The company values creativity and encourages employees to bring their unique perspectives to the table, creating a vibrant and collaborative work environment.