Coach Customer Care and Vendor Partnerships Manager

Jacksonville • USA

Tuesday, June 17, 2025

Coach, a renowned American luxury fashion brand, is part of the Tapestry, Inc. conglomerate, which also includes other prestigious brands such as Kate Spade and Stuart Weitzman. As an employer, Coach is committed to fostering an inclusive and innovative environment where creativity and excellence thrive. The brand is celebrated for its dedication to craftsmanship and quality, offering employees the opportunity to contribute to a legacy of luxury and style.

1. Oversee and enhance customer care operations to ensure exceptional service delivery.
2. Develop and maintain strategic vendor partnerships to optimize service offerings.
3. Implement customer experience strategies to improve satisfaction and loyalty.
4. Analyze customer feedback and data to identify areas for improvement.
5. Lead and mentor a team of customer care professionals to achieve performance goals.

1. Bachelor's degree in Business Administration, Marketing, or related field.
2. Proven experience in customer service management within the luxury retail sector.
3. Strong understanding of vendor management and partnership development.

1. Excellent leadership and team management skills.
2. Strong analytical and problem-solving abilities.
3. Exceptional communication and interpersonal skills.
4. Proficiency in customer relationship management (CRM) software.

A minimum of 5 years of experience in customer service management, preferably within the luxury retail industry.

Bachelor's degree in Business Administration, Marketing, or related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Coach fosters a dynamic and inclusive workplace culture that values diversity, creativity, and collaboration. Employees are encouraged to innovate and contribute to the brand's legacy of excellence.