Coach Client Development Manager

Tokyo • Japan

Monday, December 9, 2024

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its commitment to crafting enduring and beautiful products. As part of the Tapestry portfolio, Coach benefits from being within a global house of brands that emphasizes innovation, inclusivity, and optimism. Tapestry is dedicated to pushing the boundaries of possibility, fostering a culture of equity, inclusion, and diversity.

1. Support the implementation of clienteling initiatives, fostering a robust clienteling culture within Coach.
2. Collaborate closely with cross-functional partners including Marketing, CRM, Training, Merchandising, IT, and Retail.
3. Drive client retention and sales growth, focusing on top existing clients and new high-potential clients.
4. Plan and execute client events to enhance affinity with Coach across various client segments, including VIPs.
5. Analyze market trends and competitor activities to leverage insights for client events and promotions.
6. Manage the annual gifting plan for both retail and outlet channels using internal systems.
7. Optimize local deployment of global clienteling initiatives, maintaining communication with US headquarters.
8. Collaborate with local Marketing, VM, Legal, and Retail teams to align customer event strategies with business priorities.
9. Manage budgets in compliance with quality and deadlines, developing budget allocations for the annual activity calendar.
10. Identify and manage relationships with external suppliers and partners to ensure high-quality execution.

1. Bachelor’s degree or equivalent experience
2. Over 3 years of experience in client development or event coordination
3. Sales associate experience is advantageous
4. Native-level Japanese and business-level English proficiency (TOEIC 750+)

1. Proficiency in IT tools such as Excel, Word, Outlook, and PowerPoint
2. Strong interest in marketing trends and creative thinking
3. Excellent teamwork and interpersonal skills
4. Effective written and verbal communication skills in Japanese and English
5. Analytical skills with the ability to generate new ideas
6. Strong organizational skills and ability to multitask in a dynamic environment
7. Ability to implement strategies, monitor progress, and adjust to achieve objectives

A minimum of 3 years in client development, event coordination, or related fields. Experience in luxury brands is a plus.

Bachelor’s degree or equivalent experience

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Coach fosters a workplace culture that is inclusive, innovative, and optimistic. As part of the Tapestry family, the company is committed to equity, inclusion, and diversity, ensuring a supportive environment for all employees.