Coach Cashier

Vaughan • Canada

Wednesday, February 12, 2025

Coach, a distinguished name in the global fashion industry, was established in New York in 1941. As part of the Tapestry portfolio, Coach is committed to crafting enduring and exquisite products that embody the inclusive and bold spirit of its New York origins. Tapestry, as a global house of brands, is dedicated to innovation, inclusivity, and optimism, fostering a culture that celebrates diversity and equity.

1. Create a positive first impression by greeting customers with a smile and eye contact, introducing oneself by name.
2. Engage customers in both verbal and non-verbal interactions at the Cashwrap and while they wait in line.
3. Assess customer needs through observation and conversation, tailoring service accordingly.
4. Conduct email and name capture for customer engagement.
5. Maintain SKU integrity and ensure Cashwrap organization and cleanliness.
6. Suggest additional products and promote gift card sales.
7. Accurately handle media and cash in compliance with Coach policies, including credit card imprints and check signatures.
8. Complete transactions efficiently, identifying sales associate productivity without disrupting service.
9. Deliver purchased products to customers appropriately, ensuring a lasting positive impression.
10. Represent the Coach brand through professional appearance and demeanor.

1. Polite and friendly demeanor with a positive attitude.
2. High level of personal and professional integrity.
3. Ability to maintain composure under pressure and adapt to changing environments.
4. Awareness of surroundings, including customer and employee interactions.
5. Comfortable with technology and willing to learn new procedures.
6. Ability to handle customer concerns and partner with management on issues.
7. Ability to multitask and prioritize effectively.

1. Customer service excellence and ability to create a welcoming environment.
2. Effective communication skills, capable of overcoming language barriers.
3. Ability to influence customer decisions and relate to diverse customer needs.
4. Knowledge of store policies and procedures.
5. Ability to work collaboratively with team members.

Previous experience in a retail or customer service environment is preferred.

Coach offers a supportive work environment with opportunities for professional growth and development. Employees are part of a dynamic team that values diversity and inclusivity.

Coach fosters a workplace culture that is inclusive, innovative, and committed to excellence. As part of the Tapestry family, Coach values diversity and equity, encouraging employees to express their unique perspectives and contribute to a collaborative environment.