Coach Cashier

Norfolk • USA

Thursday, January 30, 2025

Coach, a distinguished name in the global fashion industry, was established in New York in 1941. Known for its exquisite craftsmanship and timeless designs, Coach is part of the Tapestry portfolio, a conglomerate of brands that epitomizes innovation and inclusivity. Tapestry is committed to pushing boundaries and fostering a culture of diversity and equity, making it a sought-after employer in the luxury fashion sector.

1. Create a lasting impression by greeting customers with a smile and eye contact, and offering one's name.
2. Engage customers in both verbal and non-verbal conversations at the Cashwrap and while in line.
3. Read customer cues to determine their needs.
4. Demonstrate integrity when capturing customer information and maintain confidentiality.
5. Perform cashier end-of-shift audits in partnership with store management.
6. Verify, approve, and complete return processes in accordance with policy.
7. Ensure repairs are processed in accordance with policy in partnership with management.
8. Label and ticket all damaged or scrap returns in partnership with management.
9. Assist in training and development of cashiers in partnership with management.
10. Monitor and report any equipment issues to management.
11. Maintain SKU integrity and Cashwrap organization and cleanliness.
12. Suggest multiple add-ons and sell gift cards.
13. Maintain media and cash accurately and in compliance with policy.
14. Deliver product purchases to customers appropriately.

1. 1-3 years of previous cashier experience in a luxury retail service environment preferred.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Polite and friendly demeanor.
2. Positive attitude and energy.
3. Ownership of role.
4. High level of personal and professional integrity.
5. Collaborative nature.
6. Appropriate sense of urgency.
7. Ability to remain balanced and focused under pressure.
8. Awareness of environment at all times.
9. Comfortable with technology and willingness to learn new procedures.
10. Ability to handle customer concerns and answer questions appropriately.
11. Ability to multitask and prioritize.
12. Adaptability to each customer's needs and style.

1-3 years of previous cashier experience in a luxury retail service environment is preferred.

High school diploma or equivalent; college degree preferred.

Coach offers a dynamic work environment with opportunities for professional growth and development. Employees are part of a vibrant team that values diversity and inclusivity.

Coach fosters a workplace culture that is inclusive, innovative, and driven by a spirit of optimism. As part of the Tapestry family, Coach is committed to equity and diversity, creating an environment where employees are encouraged to be themselves and contribute to the brand's legacy of excellence.