Coach Café Supervisor

Shanghai • China

Thursday, April 10, 2025

Coach, a renowned American luxury fashion brand, is part of the Tapestry, Inc. conglomerate, which is known for its commitment to craftsmanship and innovative design. As an employer, Coach offers a dynamic and inclusive workplace where creativity and collaboration are highly valued, providing employees with opportunities for professional growth and development within the global luxury market.

1. Oversee daily operations of the café to ensure exceptional service and product quality.
2. Manage and train café staff, fostering a positive and efficient work environment.
3. Maintain inventory and order supplies to ensure seamless café operations.
4. Ensure compliance with health and safety regulations.
5. Handle customer inquiries and resolve any issues to maintain high customer satisfaction.
6. Collaborate with management to implement promotional strategies and initiatives.

1. Proven experience in a supervisory role within the hospitality or retail sector.
2. Strong understanding of café operations and customer service excellence.
3. Ability to manage and motivate a team effectively.

1. Excellent leadership and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in inventory management and ordering systems.
4. Effective communication skills.

A minimum of 2 years in a supervisory position within the hospitality or retail industry is required.

High school diploma or equivalent; additional hospitality or management training is a plus.

Competitive benefits package including health insurance, employee discounts, and opportunities for career advancement within the Tapestry, Inc. network.

Coach fosters an inclusive and innovative culture that encourages employees to express their creativity and individuality. The brand is committed to sustainability and ethical practices, creating a workplace where employees are proud to contribute to a positive impact on the community and the environment.