Coach Associate Manager, Customer Care

Jacksonville • USA

Thursday, August 14, 2025

Coach, a leading design house of modern luxury accessories and lifestyle collections, is part of the Tapestry, Inc. group. Tapestry is a renowned global house of brands that includes Coach, Kate Spade, and Stuart Weitzman. As an employer, Coach is committed to fostering an inclusive and innovative environment where employees are encouraged to reach their full potential.

1. Oversee daily operations of the customer care team to ensure high-quality service delivery.
2. Implement performance management strategies to enhance team productivity and customer satisfaction.
3. Develop and maintain strong relationships with external sales partners to drive business growth.
4. Analyze customer feedback and sales data to inform strategic decisions.
5. Collaborate with human resources to recruit, train, and develop customer care staff.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Proven experience in a customer service or sales management role.
3. Strong understanding of performance management and sales strategies.

1. Excellent leadership and team management skills.
2. Strong analytical and problem-solving abilities.
3. Exceptional communication and interpersonal skills.
4. Proficiency in CRM software and Microsoft Office Suite.

A minimum of 3-5 years of experience in customer service or sales management, preferably within the luxury retail sector.

Bachelor's degree in Business Administration, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Coach prides itself on a culture of inclusivity and innovation, where diverse perspectives are valued, and creativity is encouraged. The company is dedicated to professional development and offers numerous opportunities for career advancement within the Tapestry group.