Coach Assistant Store Manager

Scottsdale • USA

Wednesday, December 25, 2024

Coach, a renowned global fashion house established in New York in 1941, is celebrated for its commitment to crafting enduring and beautiful products. As part of the Tapestry portfolio, Coach is dedicated to pushing the boundaries of possibility within the luxury fashion industry. The brand thrives on the inclusive and bold spirit of its hometown, New York City, and is guided by the creative vision of Stuart Vevers.

1. Develop and implement sales strategies in collaboration with the Store Manager to achieve organizational objectives.
2. Monitor and track store performance, ensuring alignment with company priorities and values.
3. Manage productivity and hold the management team accountable for personal and team contributions.
4. Develop and execute clienteling strategies to achieve business goals and objectives.
5. Adapt to changing market conditions and support the execution of sales strategies and tactics.
6. Serve as a brand ambassador in the market to drive customer loyalty and business growth.
7. Resolve customer issues promptly and effectively, partnering with the Store Manager and District Manager as necessary.
8. Foster long-term relationships with customers to drive business success.
9. Ensure daily tasks are completed without compromising service standards.
10. Build and maintain trusting relationships with team members and peers.
11. Evaluate team performance and provide consistent feedback for continuous development.
12. Adhere to all retail policies and procedures, including POS and operations.
13. Recruit, onboard, and develop top talent in collaboration with the Store Manager.
14. Manage daily operational tasks, including selling, service expectations, payroll, human resources, and loss prevention.
15. Maintain the aesthetic and safety standards of the store in partnership with the corporate office.

1. 1 to 3 years of previous management experience in a luxury retail service environment.
2. Current knowledge of fashion trends and market competition.

1. Drive for results and ability to exceed goals consistently.
2. Strong customer focus and ability to build effective relationships.
3. Creativity in developing new ideas and solutions.
4. Interpersonal savvy and ability to relate well to diverse individuals.
5. Ability to learn quickly and adapt to new challenges.
6. Perseverance and resilience in the face of setbacks.
7. Ability to handle ambiguity and uncertainty effectively.
8. Strategic agility and ability to anticipate future trends.
9. Ability to build and lead effective teams.
10. Managerial courage to provide direct and actionable feedback.

1 to 3 years of management experience in luxury retail.

High school diploma or equivalent; college degree preferred.

Comprehensive benefits package including health, dental, and vision insurance, employee discounts, and opportunities for professional development.

Coach fosters an inclusive and dynamic workplace culture that encourages creativity, collaboration, and personal growth. As part of Tapestry, the brand is committed to diversity and equal opportunity, ensuring that all employment decisions are based on qualifications and merit.