Coach Assistant Store Manager

Coach is an American luxury house known for iconic leather goods, handbags and accessories. As part of Tapestry, Inc., the brand operates a global retail network and places emphasis on design, craftsmanship and talent development. The company offers a fast-paced retail environment with opportunities for leadership and cross‑functional growth.

1. Drive store sales and profitability by developing and executing sales strategies and initiatives across all categories in partnership with the Store Manager.
2. Lead clienteling and customer relationship programmes to cultivate long‑term loyalty and repeat business.
3. Coach, mentor and evaluate store associates; create action plans and deliver timely feedback to develop a high‑performing team.
4. Manage daily store operations including POS procedures, inventory control, loss prevention and adherence to brand standards.
5. Forecast business needs and support payroll, staffing, scheduling and merchandising decisions to optimise productivity.
6. Recruit, interview and onboard talent; maintain a talent bench and support succession planning with the Store Manager.
7. Resolve customer escalations with a solution‑oriented approach and represent the brand at local market events and partnerships.
8. Ensure visual, aesthetic and safety standards of the store interior and exterior in coordination with corporate resources.
9. Delegate responsibilities, empower team members and foster a positive environment that promotes shared goals and recognition.

1. 1–3 years of prior management experience in a luxury retail or premium service environment preferred.
2. Demonstrated track record of meeting or exceeding sales targets and building client relationships.
3. Proven ability to coach, develop and manage retail teams; experience with performance management and action planning.
4. Familiarity with retail operations including POS procedures, inventory control and loss prevention.
5. Flexible availability to work nights, weekends, holidays and peak retail traffic periods.
6. Ability to lift up to 25 pounds frequently and up to 50 pounds occasionally; capable of standing, bending and moving merchandise.
7. High school diploma or equivalent required; college degree preferred.

1. Microsoft Word
2. Microsoft Excel
3. Microsoft PowerPoint
4. Microsoft Outlook
5. POS
6. labor management systems
7. inventory systems
8. sales reporting
9. clienteling
10. coaching and development
11. loss prevention

Preferred 1–3 years of previous management experience in a luxury retail service environment with knowledge of fashion trends and competitive market dynamics.

High school diploma or equivalent required; college degree preferred.

Coach offers a design‑driven, customer‑centric retail culture that values craftsmanship, creativity and personal development. The brand fosters collaborative teams and promotes internal mobility, with emphasis on high service standards and commercial accountability.