Coach Assistant Store Manager

London • UK

Tuesday, February 18, 2025

Coach, a distinguished name in the global fashion industry, was established in New York in 1941. It is renowned for its commitment to crafting enduring and beautiful products that embody the inclusive and bold spirit of its hometown. As a member of the Tapestry portfolio, Coach is part of a global house of brands that is dedicated to innovation and inclusivity, fostering an environment of unwavering optimism. Tapestry is recognized for its commitment to equity, inclusion, and diversity, making it a sought-after employer in the luxury fashion sector.

1. Lead the store alongside the Store Manager to maximize productivity and profitability through team building and staff development.
2. Set the tone on the sales floor and provide feedback to the store team to exceed Coach Service standards.
3. Take ownership and accountability for the store, supporting the Store Manager.
4. Demonstrate leadership by role modeling Coach Service behaviors and selling standards.
5. Empower team members to solve customer problems and meet customer needs.
6. Inspire the team to meet and exceed performance standards.
7. Act as an advocate for the team, motivating others to achieve results.
8. Communicate effectively with the store manager, peers, supervisors, and corporate partners.
9. Assist in developing plans to address key business issues and utilize plans to achieve desired results.
10. Influence others to gain support to achieve goals and complete projects.
11. Demonstrate effective time management skills.

1. Experience in a retail service environment in a management position.
2. Knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
3. Ability to communicate effectively with customers and staff.
4. Ability to work a flexible schedule, including nights, weekends, and public holidays.

1. Courage to provide direct and actionable feedback.
2. Creativity in generating new and unique ideas.
3. Strong customer focus and relationship-building skills.
4. Ability to cope with ambiguity and change.
5. Drive for results and ability to exceed goals.
6. Interpersonal savvy and diplomacy.
7. Quick learning and adaptability.

Proven experience in a management role within a retail service environment is required.

Coach offers a comprehensive benefits package, including opportunities for career advancement within a rapidly expanding modern luxury brand.

Coach prides itself on being an equal opportunity and affirmative action employer, committed to hiring and developing the best talent. The company fosters a culture of inclusivity, equity, and diversity, ensuring that all employment decisions are based on qualifications and merit.