Church's Senior Client Advisor

London • UK

Monday, September 15, 2025

Church's, a venerable name in luxury shoemaking, is renowned for its innovative designs and commitment to traditional English craftsmanship. Established in Northampton in 1873, the brand has evolved from its humble beginnings to achieve global acclaim. In 1999, Church's was acquired by the Prada Group, a leader in artisanal excellence, further propelling the brand's legacy. Church's continues to honor its English roots while offering timeless designs for both men and women.

1. Serve as a brand ambassador, conveying the brand philosophy and values to clients.
2. Maximize individual and team sales by providing a memorable luxury customer experience.
3. Capture and maintain customer data in the CRM to foster personalized relationships and brand loyalty.
4. Promote an Omni Channel mindset and collaborate with colleagues to ensure a consistent customer experience.
5. Engage in cross-selling across departments to achieve sales targets and KPIs.
6. Stay informed about fashion trends and competitors.
7. Demonstrate extensive brand and product knowledge.
8. Address customer complaints effectively, liaising with management when necessary.
9. Maintain high standards of shop floor and visual display in compliance with operational guidelines.
10. Contribute to security measures to prevent product theft.

1. Passion for selling and retail environments
2. Interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Ambition, resilience, and a results-driven attitude
7. Strong problem-solving skills
8. In-depth knowledge of the product category

Proven experience in luxury retail sales and client relationship management.

Competitive benefits package including opportunities for professional development and career advancement within the Prada Group.

Church's fosters a culture of excellence, innovation, and inclusivity, where diversity is embraced and teamwork is encouraged. The brand values its rich heritage while continuously striving for modernity and customer satisfaction.