Church's Senior Client Advisor

London • UK

Tuesday, June 17, 2025

Church's, a distinguished brand under the Prada Group umbrella, epitomizes the fusion of traditional craftsmanship and modern luxury. As part of the Prada Group, which was established in 1913 in Italy, Church's benefits from a legacy of excellence and a forward-thinking approach. The Prada Group's portfolio includes other iconic brands such as PRADA, Miu Miu, and Car Shoe, operating in over 45 countries with a diverse workforce representing more than 100 nationalities.

1. Serve as an ambassador for the brand, embodying its philosophy and values.
2. Maximize sales performance by fostering customer relationships and developing brand loyalty.
3. Provide an exceptional in-store experience, welcoming and serving customers with excellence.
4. Demonstrate comprehensive brand and product knowledge, staying informed about the luxury market and competitors.
5. Execute the brand's selling ceremony to maximize sales opportunities and achieve store targets and KPIs.
6. Develop and maintain client relationships using Customer Relationship Management and digital tools.
7. Address customer queries and provide after-sales care, coordinating with the line manager as needed.
8. Ensure the sales floor and visual displays meet high standards in accordance with brand guidelines.
9. Adhere to company operational guidelines, policies, and stock procedures.

1. Experience in a luxury or premium retail environment

1. Passion for building long-lasting relationships with clients and peers
2. Problem-solving abilities and curiosity about luxury fashion
3. Ability to work both independently and collaboratively
4. Excellent communication and interpersonal skills
5. Knowledge of the shoemaking industry and affinity with the brand

Proven experience in a luxury or premium retail environment is required.

Employees enjoy a creative and international work environment that fosters professional growth and values talent and passion.

The company culture at Church's, as part of the Prada Group, is characterized by a commitment to innovation, creativity, and excellence. Employees work in a dynamic, international setting where curiosity and the pursuit of excellence are highly valued.