Church's Client Advisor

London • UK

Thursday, September 4, 2025

Church's, a distinguished luxury shoemaker, is renowned for its innovative craftsmanship and rich heritage rooted in English tradition. Established in Northampton in 1873, the brand has evolved from a modest workshop to a global icon, recognized for its exceptional quality. In 1965, Church's received a Royal Warrant from HM Queen Elizabeth II. Since its acquisition by the Prada Group in 1999, the brand has continued to excel, blending timeless craftsmanship with contemporary design across its range of shoes and accessories for both men and women.

1. Serve as an ambassador of the brand, conveying its philosophy and values to clients.
2. Maximize individual and team sales by providing an extraordinary luxury customer experience.
3. Create a welcoming environment, placing the customer at the center of the client journey.
4. Capture and maintain customer data in the CRM to foster personalized relationships.
5. Embrace and promote an Omni Channel mindset.
6. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
7. Engage in cross-selling across departments to achieve sales targets and KPIs.
8. Stay informed about fashion trends and competitors.
9. Demonstrate comprehensive brand and product knowledge.
10. Effectively address customer complaints, liaising with management as necessary.
11. Maintain high standards of shop floor presentation and visual display.
12. Contribute to store security and prevent product theft.

1. Proven passion for selling and retail environments.
2. Curiosity and interest in luxury fashion, art, and design.
3. Experience in building long-lasting client relationships.

1. Ability to work both independently and as part of a team.
2. Excellent communication and interpersonal skills.
3. Ambition, resilience, self-motivation, and a results-driven attitude.
4. Problem-solving capabilities.
5. In-depth knowledge of the product category managed.

Previous experience in luxury fashion retail, with a focus on client relationship management and sales.

Competitive benefits package including opportunities for professional development and growth within the luxury fashion industry.

Church's, under the esteemed Prada Group, fosters a culture of innovation and excellence, where diversity and inclusion are embraced. The workplace is dynamic, encouraging collaboration and continuous learning, while maintaining a commitment to the brand's rich heritage and craftsmanship.