Church's Client Advisor

London • UK

Thursday, February 20, 2025

Church's, a distinguished brand within the Prada Group, epitomizes the confluence of tradition and innovation in luxury shoemaking. The Prada Group, established in 1913, encompasses iconic brands such as PRADA, Miu Miu, and Church’s, operating in over 45 countries with a diverse workforce representing more than 100 nationalities. As an employer, the Group offers a creative and international environment that values curiosity, excellence, and the professional growth of its employees.

1. Welcome and serve customers, ensuring an exceptional in-store experience.
2. Demonstrate comprehensive brand and product knowledge, staying informed about the luxury market and competitors.
3. Execute the Brand’s selling ceremony to maximize sales opportunities and achieve store targets and KPIs.
4. Develop and maintain client relationships using Customer Relationship Management and digital tools.
5. Address customer queries and provide after-sales care, consulting with the line manager as necessary.
6. Maintain high standards of sales floor and visual display in accordance with Brand guidelines.
7. Adhere to Company operational guidelines, policies, and stock procedures.

1. Passion for building long-lasting relationships with clients and peers
2. Problem-solving skills and curiosity about luxury fashion
3. Experience in a luxury or premium retail environment
4. Ability to work both independently and collaboratively
5. Excellent communication and interpersonal skills
6. Passion and knowledge of the shoemaking industry and affinity with the Brand

Experience in a luxury or premium retail environment is required.

Employees benefit from working in a creative and international environment that fosters professional growth and values talent and passion.

The Prada Group fosters a culture of creativity and international collaboration, valuing curiosity and the pursuit of excellence. Employees are encouraged to grow professionally within a supportive and dynamic environment.