Christian Dior Training Manager Europe (Watch & Jewellery)

Paris • France

Monday, December 9, 2024

Christian Dior Couture, part of the esteemed LVMH group, stands as a beacon of luxury and innovation in the fashion and leather goods sector. As an employer, the brand is renowned for fostering an environment that champions creativity, excellence, and professional growth, providing its employees with unparalleled opportunities to thrive in the luxury industry.

1. Sustain business growth in the region through strategic training initiatives, focusing on both high-end and core range products.
2. Develop and nurture a community of Watch & Jewellery Experts and cultivate a new generation of presenters to enhance business impact.
3. Elevate client experience by integrating insights from DiorINsight & DiorCX into training methodologies.
4. Translate knowledge into actionable behaviors that positively impact business through consistent follow-up and coaching initiatives.
5. Support the retail network by participating in major regional events and conducting market/store visits to maximize team potential.
6. Collaborate with central academy and market training teams to define and co-create optimal training solutions for Europe.
7. Manage strategic projects to efficiently deploy training that meets critical business and personnel needs.
8. Serve as a key reference and trusted support for Market training teams.
9. Track and monitor training programs to prioritize support plans.
10. Engage in cross-functional projects to ensure a comprehensive approach involving HR, client experience, and marketing.
11. Promote and enhance the credibility of training programs by communicating their strategic value and securing stakeholder engagement.
12. Build strong relationships with stakeholders to secure sponsorship and commitment to major training projects.
13. Deliver impactful training promotion pitches to demonstrate the return on training investment (ROTI).
14. Exhibit detailed project management to ensure ROTI and address challenges effectively.

1. Minimum of 5 years in a retail training role, ideally at the Manager level.
2. 2-3 years in luxury retail high-end sales, specifically in Watch & Jewellery, with consistent achievement of sales targets and KPIs.
3. Certification as a gemologist is desired.
4. Fluency in English for training delivery; proficiency in other languages, particularly French, is advantageous.
5. Strong project management skills with a track record of successful implementation.

1. Relationship building
2. Leadership
3. Business impact
4. Strategic thinking
5. Execution
6. High emotional intelligence
7. Technical proficiency in Teams, Zoom, Outlook, and data analytics platforms

Minimum 5 years in a retail training role, with 2-3 years in luxury retail high-end sales, particularly in Watch & Jewellery.

The role offers a hybrid working mode with a base in Paris and mid-frequent travel across the European region. It provides an opportunity to work closely with the EMEA Training Director and engage with a dynamic team across Europe.

Christian Dior Couture promotes a culture of innovation, collaboration, and excellence. Employees are encouraged to push the boundaries of creativity while maintaining the brand's heritage of luxury and sophistication. The workplace is dynamic, offering opportunities for personal and professional growth within a supportive and prestigious environment.