Christian Dior Store Operations Manager

Christian Dior Couture is an iconic Parisian haute couture and luxury ready-to-wear house, renowned for craftsmanship, creativity and client service. As part of the LVMH group, the Maison combines couture savoir‑faire with global retail operations and a pronounced focus on experiential luxury.

1. Oversee daily store operations across Paris boutiques to ensure smooth sales flow and exceptional client service.
2. Manage inventory and logistics: supervise inbound/outbound goods processes (receptions, order tracking, ticketing, transfers, shipments) and coordinate weekly counts and annual inventory.
3. Implement and maintain loss-prevention procedures and best practices for storage and stock handling.
4. Own all store SOPs: deploy, update and train teams on operational procedures and policies.
5. Supervise after‑sales services (repairs, returns): manage client correspondence, administrative follow-up and performance reporting with corrective action when required.
6. Control cash operations and monitor store expenditures to ensure financial compliance.
7. Act as the store reference for back‑office systems (Shop In Dior, Xpert, CARE, Dior in Stock, Census/Cycle Count, E‑services): train staff, drive adoption and ensure correct usage.
8. Support digital and omnichannel retail initiatives (Dior Star, personalization, omnichannel services) in coordination with the digital coordinator.
9. Manage facilities and supplies (uniforms, consumables) and oversee store maintenance and upkeep.

1. Proven leadership in retail store operations with a strong service‑orientation and client-first mindset.
2. Deep knowledge of inventory control, stock procedures and loss-prevention strategies.
3. Experience implementing and training teams on SOPs and operational policies.
4. Strong organizational skills with a methodical, rigorous approach to execution and reporting.
5. Ability to coordinate cross-functional projects (digital/omnichannel initiatives) and liaise with support functions.

1. Shop In Dior
2. Xpert
3. CARE
4. Dior in Stock
5. Census/Cycle Count
6. E-services
7. Dior Star
8. Inventory management
9. Loss prevention
10. Cash handling and cash control
11. SOP implementation and training
12. After-sales service management
13. Retail project coordination

Typically 7–10 years of progressive retail operations experience; candidates with 10+ years in luxury fashion retail or multi-boutique store operations are strongly preferred.

Bachelor's degree or equivalent in business, retail management, hospitality or a related field preferred.

The Maison prioritizes excellence, meticulous craftsmanship and a relentless focus on the client experience. Working at Christian Dior Couture means joining a high‑performance environment where creativity and operational discipline coexist; the company also promotes diversity and has an active commitment to the employment of people with disabilities.