Christian Dior Store Manager

Christian Dior Couture, a prestigious entity within the Fashion & Leather Goods division, is synonymous with timeless elegance and innovation. As part of the esteemed LVMH conglomerate, Dior offers unparalleled career opportunities in the luxury fashion industry, fostering a culture of excellence and creativity.

1. Lead, motivate, and manage the store team to achieve sales goals and operational excellence.
2. Recruit, train, and develop high-performing team members.
3. Conduct regular performance reviews and provide coaching and feedback.
4. Ensure the delivery of a world-class customer experience aligned with luxury service standards.
5. Build and maintain long-term relationships with clients through CRM and clienteling strategies.
6. Resolve customer concerns with professionalism and discretion.
7. Drive sales performance by setting and monitoring KPIs.
8. Analyze business reports to identify trends and opportunities for growth.
9. Collaborate with marketing and visual teams to execute seasonal campaigns and events.
10. Oversee all daily store operations, including inventory control, cash management, and compliance.
11. Ensure adherence to company policies and visual merchandising guidelines.
12. Maintain store presentation and cleanliness to the highest luxury standards.

1. Bachelor’s Degree is required; MBA is an asset.
2. 8-10 years of experience in a retail management role, preferably in luxury or premium retail.
3. Proven track record of achieving sales targets and delivering exceptional customer service and clientele.
4. Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
5. Proficient in retail business systems (POS, CRM, inventory management).
6. Passion for luxury fashion, design, or lifestyle products.
7. Previous airport store management experience is an asset.

1. Excellent command of spoken and written English.
2. Strong leadership and team management skills.
3. Proficiency in retail business systems.
4. Exceptional customer service and clienteling abilities.
5. Analytical skills for business report analysis.

Minimum of 5 years in retail management, with a preference for luxury or premium retail experience.

Bachelor’s Degree is required; MBA is an asset.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Dior fosters a dynamic and inclusive workplace culture that emphasizes innovation, collaboration, and a commitment to excellence. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication.