Christian Dior Sales Supervisor - Leathergoods

Toronto • Canada

Tuesday, October 21, 2025

Christian Dior Couture, a distinguished entity within the LVMH Group, epitomizes the pinnacle of French heritage and innovative culture. Renowned for its exquisite craftsmanship and creativity, the Maison is a beacon of sustainable growth and success. It offers a nurturing environment where talents are cultivated with authenticity and generosity, fostering a workplace that thrives on passion, determination, and optimism. As part of LVMH, Christian Dior Couture is committed to inclusivity and community engagement, providing employees with opportunities to participate in initiatives focused on sustainability, diversity, and corporate social responsibility.

1. Maximize sales and monitor daily sales performance and conversion rates.
2. Provide exemplary customer service and inspire the same in team members.
3. Assist in setting and monitoring sales targets for Sales Associates.
4. Develop and manage clientele relationships.
5. Prepare merchandise displays and presentations, applying merchandising concepts and guidelines.
6. Train, coach, and develop sales associates in selling skills.
7. Conduct regular store meetings to discuss performance, sales training, and product knowledge.
8. Facilitate communication between management and associates.
9. Coordinate sales promotion activities, including seasonal sales and trunk shows.
10. Train the team on optimizing Capture Rate and After Sale to develop personal customer databases.
11. Manage merchandise transfers, damages, and returns-to-vendor (RTV’s).
12. Oversee department inventories and monitor merchandise pricing.
13. Ensure compliance with company policies and standards, including security and record-keeping procedures.
14. Address and resolve issues affecting department service, efficiency, and productivity.
15. Secure the store and ensure adherence to security procedures.

1. 4+ years of retail experience, with at least 1 year in management within a luxury product setting.
2. Strong initiative and commercial creativity with a keen fashion sensitivity.
3. In-depth knowledge of the luxury industry and brand consistency.
4. Ability to maintain a presence on the selling floor for extended periods.
5. Strong interpersonal, communication, organizational, and follow-through skills.

1. Ability to develop and train associates and build relationships.
2. Outstanding customer service skills.
3. Effective management of sales staff towards achieving sales and clienteling objectives.
4. Proficiency in boutique operations, including attendance, merchandising, and housekeeping standards.
5. Effective merchandising skills.
6. Ability to maintain consistent workforce standards.
7. Time management skills in a fast-paced environment.
8. Clear and concise communication skills.
9. Proficiency in operating POS systems, PCs, phone systems, cash registers, and other office equipment.

Minimum 4 years of retail experience, preferably with at least 1 year in a management role within a luxury product setting.

Christian Dior Couture offers a dynamic work environment with opportunities for professional growth, engagement in employee-led communities, and participation in initiatives focused on sustainability and corporate social responsibility.

Christian Dior Couture fosters a vibrant and inclusive culture, emphasizing the importance of community and shared values. As part of the LVMH Group, the Maison is dedicated to providing a sense of purpose and belonging to its employees, encouraging participation in initiatives that extend beyond the organization.