Christian Dior Sales Associate — Baby Department

Christian Dior Couture is the haute couture and ready-to-wear arm of the House of Dior, renowned for craftsmanship, refined aesthetics and exceptional client service. The Maison is part of the LVMH group and operates with exacting standards across boutiques and flagship locations worldwide, offering career development within a global luxury ecosystem.

1. Deliver exceptional in-store client experiences, greeting, advising and serving customers to the highest luxury retail standards.
2. Develop and maintain long-term client relationships through a 1-to-1 personal shopper approach and proactive client outreach.
3. Demonstrate comprehensive product knowledge across babywear and related categories, and remain informed about campaigns, launches and promotions.
4. Drive add-on sales and maximise revenue in line with individual and departmental targets.
5. Handle customer enquiries and complaints professionally, escalating to line management when necessary.
6. Monitor and report on daily and weekly sales targets and departmental performance.
7. Adhere to stock management procedures, including receiving, replenishment and inventory controls.
8. Operate selling systems and follow cash, credit and exchange procedures accurately.
9. Maintain impeccable housekeeping, visual display and merchandising standards within the department.
10. Implement loss-prevention and security measures to protect product and minimise shrinkage.
11. Comply with Company administration systems and procedures to safeguard assets and data.
12. Contribute positively in team meetings and undertake additional duties as directed by management.

1. Minimum three years' experience in luxury fashion retail, ideally in baby/childrenswear or a department store environment.
2. Proven ability to recruit new clients and nurture long-term relationships.
3. Excellent verbal communication and interpersonal skills with strong consultative selling ability.
4. Up-to-date knowledge of fashion trends in baby and childrenswear and genuine passion for the Dior brand and collections.
5. Collaborative team player with a proactive approach to client outreach and a commitment to retail excellence.

1. Product knowledge: babywear and childrenswear
2. Clienteling / 1-to-1 personal shopper approach
3. Selling systems, cash and credit and exchange procedures
4. Stock management procedures
5. Visual merchandising and housekeeping standards
6. Loss prevention and security measures
7. Relationship building and client acquisition

Minimum three years' experience in luxury fashion retail, with demonstrable success meeting sales targets and delivering high-touch client service. Experience within department store concessions (Harrods or similar) or luxury childrenswear preferred.

High school diploma or equivalent; retail, hospitality or vocational qualifications in sales or fashion are desirable.

The House of Dior cultivates a culture of refinement, attention to detail and client-centric service. As part of LVMH, the Maison emphasises craftsmanship, creative excellence and collaborative teamwork, offering exposure to a global luxury network and high standards of professional development.