Christian Dior Retail Performance Manager

Milan • Italy

Thursday, January 15, 2026

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its commitment to excellence, innovation, and craftsmanship, Dior offers an inspiring work environment where creativity and expertise are highly valued. As an employer, Dior fosters a culture of collaboration and professional growth, providing opportunities to work alongside some of the most talented individuals in the industry.

1. Enhance retail performance and customer experience across 35 boutiques in Southern Europe.
2. Align retail functions and strategies to optimize store operations and opportunities.
3. Manage direct reporting lines in Training, Maintenance, and Operations to ensure service quality.
4. Collaborate closely with Product Merchandising, Marketing, and Visual Merchandising.
5. Increase sales by enforcing selling policies and enhancing store performance.
6. Ensure excellent customer experience and harmonize client standards across boutiques.
7. Analyze sales associates' time allocation and recommend improvements.
8. Design and implement action plans for underperforming categories.
9. Recommend activities to increase sales metrics such as UPT, AUR, AVT, and client retention.
10. Issue and analyze monthly performance reports and competitor analyses.
11. Organize regular store performance reviews and action plan discussions.
12. Ensure compliance with Health & Security standards and data protection regulations.
13. Drive operational excellence and foster a performance culture.
14. Lead training initiatives to align with brand priorities.
15. Oversee boutique openings and pop-up executions.
16. Maintain retail network standards according to Dior's guidelines.
17. Lead retail projects such as 'Retail Excellence' initiatives.

1. Minimum of 10 years of experience in retail management or operations.
2. Proven track record of optimizing KPIs in a retail environment.
3. Experience in leading retail initiatives and process improvements.

1. Advanced proficiency in retail data analytics.
2. Strategic and operational mindset.
3. Strong leadership and coaching abilities.
4. Cross-functional collaboration skills.
5. Project management expertise.
6. Exceptional communication and presentation skills.
7. Fluency in English.

A minimum of 10 years in retail management or operations, with a focus on optimizing KPIs and enhancing customer experience in a luxury retail environment.

Christian Dior Couture offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Christian Dior Couture prides itself on a culture that values creativity, innovation, and excellence. The workplace is characterized by a collaborative spirit, where diverse teams work together to achieve common goals. Employees are encouraged to develop their skills and pursue career advancement within the company.