Christian Dior Retail Performance Assistant

Christian Dior Couture, a prestigious name under the LVMH conglomerate, is renowned for its unparalleled commitment to luxury and innovation in the fashion industry. As an employer, the brand offers a dynamic and inclusive work environment where creativity and excellence are fostered. Employees are encouraged to bring their unique talents to the forefront, contributing to the brand's legacy of elegance and sophistication.

1. Contribute to the animation and monitoring of Customer Experience programs, including providing weekly and monthly reports.
2. Prepare analysis presentations for monthly meetings with General Managers and key stakeholders.
3. Serve as the main point of contact for Boutiques in managing requests and issues.
4. Manage Retail KPIs reporting and analysis, including traffic counting, conversion rates, and cross-selling.
5. Monitor the performance of omnichannel services and analyze the adoption of retail tools.
6. Conduct specific analyses for management and prepare supporting presentations.
7. Coordinate the gathering of information and redaction of weekly newsletter articles.
8. Participate in monthly committee meetings to build ongoing strategy.
9. Support Europe teams with questions and incident resolution.
10. Collect feedback among teams and issue recommendations.
11. Support setups and tests for system evolutions.

1. Student pursuing a BAC+4/5 in Management/Business.
2. First experience in a retail environment is appreciated.

1. Curious, proactive, and strategic thinker.
2. Team-focused with a strong desire to collaborate effectively.
3. Organized, methodical, and rigorous.
4. Understanding of Retail Operations & Customer Experience is a plus.
5. Fluent in French and English.
6. Excellent computer skills, including Microsoft Excel, Word, and PowerPoint.

Beginner level experience, preferably with some exposure to retail environments either in boutiques or headquarters.

Pursuing BAC+4/5 in Management/Business.

The position offers a comprehensive learning experience in a prestigious fashion house, with opportunities to engage in various strategic projects and develop a deep understanding of retail performance and customer experience.

Christian Dior Couture fosters a culture of inclusivity and diversity, encouraging employees to express their individuality and creativity. The Maison is committed to providing a respectful and supportive environment where talents can thrive and contribute to the brand's continued success.