Christian Dior Retail Director

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in high-quality products. The brand is renowned for its exquisite craftsmanship and innovative designs, offering a dynamic and inspiring work environment for those passionate about luxury fashion.

1. Diagnose business health and identify growth opportunities by analyzing retail KPIs and market data.
2. Develop and implement strategies to optimize business development, retail operations, and client experiences, aligning with boutique P&L objectives.
3. Define and communicate clear sales objectives and key P&L drivers to the management team.
4. Monitor daily sales performance and provide regular reports to senior management.
5. Conduct monthly reviews of P&L performance, identify areas for improvement, and implement corrective actions.
6. Evaluate and refine commission and incentive programs to motivate sales staff and drive desired behaviors.
7. Conceptualize, plan, and execute impactful boutique activations and events to enhance brand visibility and drive sales.
8. Establish annual retail sales targets and develop a comprehensive strategy plan, regularly review progress with management to drive sustainable sales growth and exceed established targets.
9. Monitor competitor activities and share best practices with the team to maintain a competitive edge.
10. Assess the current retail landscape and proactively identify potential retail development opportunities for management consideration.
11. Cultivate strong relationships with property landlords and management to stay informed about competitor activities and market trends.
12. Define and implement a robust client management strategy, develop innovative recruitment opportunities with key partners.
13. Maintain close relationships with top-spending and loyal clients, demonstrating a deep understanding of their preferences, purchase history, and interests.
14. Collaborate with internal departments (PR, Merchandising, Visual Merchandising, etc.) to ensure seamless integration of strategies and achievement of business goals.
15. Optimize stock levels across categories and boutiques to ensure product availability for key clients while minimizing markdowns and overstock.
16. Ensure the highest levels of security and operational integrity in a high-value goods environment. Adherence to all local regulations and corporate policies.
17. Oversee the flawless execution of all back-office and front-of-house operations, from opening procedures to client after-sales service.
18. Provide inspirational leadership to motivate boutique teams to achieve exceptional results and drive individual staff performance.
19. Foster a culture of excellence, accountability, and passion for the brand within a high-pressure environment.
20. Implement a robust performance management system, set clear goals, provide constructive feedback, and manage performance fairly and consistently.
21. Translate strategic business goals into concrete actions, monitor and assess staff performance against established goals.
22. Provide consistent qualitative feedback, coaching, and evaluation to support continuous performance improvement and identify training needs.
23. Identify manpower needs, recruit, and retain top talent to ensure the right team composition.
24. Regularly review the organizational structure and develop successors for key positions.
25. Cultivate a positive team spirit, encouraging innovative ideas, fostering strong collaboration across departments, and enhancing synergies between boutiques.

1. Diploma or university graduate from Business Administration, Hospitality, Marketing or related discipline.

1. Driven, committed, and resilient.
2. Target-oriented and client-focused.
3. Strategic thinking and well-organized.
4. Drive for results and deliver excellence.
5. Humble to listen, believe in its team, and being inclusive.
6. With entrepreneurial spirit and able to embrace change.
7. Strong leadership, negotiation, and problem-solving skills.
8. Strong communication and interpersonal skills.
9. Self-motivated, proactive, and passionate in luxury fashion industry.
10. Proficient in Cantonese, Mandarin, and English; other languages are an advantage.

Minimum 15 years of relevant working experience with at least 10 years at managerial level in the luxury retail industry.

Diploma or university graduate from Business Administration, Hospitality, Marketing or related discipline.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Christian Dior Couture fosters a culture of excellence, innovation, and inclusivity, encouraging employees to thrive in a collaborative and dynamic environment. The brand values strategic thinking, creativity, and a passion for luxury fashion, offering a platform for individuals to excel and contribute to the brand's legacy.