Christian Dior Omnichannel Project Manager

Courbevoie • France

Friday, October 17, 2025

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As an employer, Christian Dior Couture fosters an inclusive environment that values diversity and encourages the unique contributions of each individual.

1. Design and implement new omnichannel initiatives across various business areas, focusing on seamless customer journeys.
2. Define detailed functional requirements in collaboration with Product Managers within an agile framework.
3. Manage projects with a detailed plan to ensure timely achievement of key milestones.
4. Provide consistent updates to sponsors on initiative status, managing alerts and escalating risks as necessary.
5. Monitor KPIs across regions and product categories to identify optimization areas in collaboration with stakeholders.
6. Prepare monthly and quarterly omnichannel performance reviews with regional teams, ensuring data accuracy.
7. Analyze market trends and support local stakeholders in creating actionable improvement plans.
8. Track and analyze Net Promoter Scores and client feedback to identify risks and opportunities for customer experience enhancement.
9. Conduct ad-hoc studies and benchmarks with the Data team to provide insights and support regional teams.
10. Analyze existing services to propose optimization strategies and assist in implementing service updates and tool configurations.

1. Master’s degree in Business, Digital, Marketing, or related field.
2. Minimum of 3 years of experience, preferably within the Retail or Luxury industry.

1. Strong analytical and problem-solving skills with a results-driven approach.
2. Excellent communication and interpersonal skills with fluency in English.
3. Highly organized and self-motivated with a proactive mindset.
4. Proficient in Microsoft Excel and PowerPoint, including data analysis and reporting.
5. Passionate about customer experience and digital innovation.

Minimum of 3 years of experience, preferably within the Retail or Luxury industry.

Master’s degree in Business, Digital, Marketing, or related field.

Christian Dior Couture is committed to fostering an inclusive environment that embraces diversity and supports the unique contributions of each individual. The company offers opportunities for professional growth and development within the prestigious LVMH group.

Christian Dior Couture is dedicated to creating an inclusive and diverse workplace, valuing the unique perspectives and contributions of each employee. The company is committed to sustainability and innovation, encouraging employees to engage with environmental issues and implement best practices in Green IT.