Christian Dior Omnichannel Coordinator

Christian Dior Couture, a revered name in the luxury fashion industry, is part of the esteemed LVMH Group. Known for its rich French heritage and innovative spirit, the Maison embodies a culture of excellence and creativity. As a leader in the fashion world, Christian Dior Couture offers a dynamic environment where talents are nurtured and empowered, fostering sustainable growth and success.

1. Develop and distribute comprehensive Omnichannel performance reports for boutiques, regions, and corporate teams on a regular basis.
2. Analyze key performance indicators such as revenue, penetration, rejection rate, and fulfillment efficiency.
3. Automate dashboards and tools using Power BI to monitor client experience and service adoption.
4. Conduct competitive benchmarking and market research to identify new opportunities.
5. Support the execution of Omnichannel projects from pilot phase to full rollout and hypercare.
6. Assist in User Acceptance Testing for new services including payments and logistics workflows.
7. Document and maintain Standard Operating Procedures for Omnichannel services.
8. Coordinate with boutiques and Sales Advisors to ensure compliance with operational standards.
9. Collaborate with boutiques to enhance service adoption and drive revenue through Omnichannel strategies.
10. Work with IT, Supply Chain, Retail Operations, and Client Service Center to resolve issues and deliver solutions.
11. Provide operational support during peak seasons and new boutique openings.
12. Prepare and support executive presentations and provide data-driven recommendations to management.

1. Minimum 3 years of professional experience in project management, retail operations, or performance analysis.
2. Experience in luxury retail, e-commerce, or Omnichannel projects is advantageous.

1. Advanced proficiency in Microsoft Office Suite and Power BI.
2. Strong analytical and problem-solving skills with meticulous attention to detail.
3. Comprehensive understanding of retail operations, e-commerce, or Omnichannel processes.
4. Excellent communication and organizational skills with the ability to manage multiple priorities.

Minimum 3-5 years of professional experience in relevant fields such as project management, retail operations, or performance analysis, with a preference for experience in luxury retail or e-commerce.

The salary range is $70,000 to $80,000 annually, with eligibility for bonuses. Compensation is commensurate with skills and experience.

Christian Dior Inc. offers a comprehensive benefits package including medical, dental, vision, flexible spending accounts, disability coverage, employee discounts, paid time off, volunteer time off, holidays, mental health support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, and a 401k plan with employer matching.

Christian Dior Couture fosters a positive, authentic, and inclusive workplace culture. As part of the LVMH Group, the company values diversity and encourages employees to engage in communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility. The Maison is committed to ethical practices, social responsibility, and environmental protection.