Christian Dior Junior IT CRM Product Owner Intern

Christian Dior Couture, a distinguished entity within the luxury fashion industry, is renowned for its visionary approach to fashion and its commitment to excellence. As part of the LVMH conglomerate, the brand embodies a legacy of innovation and creativity, offering a dynamic environment where over 8,500 talents across more than 40 countries contribute to its global prestige. The company is dedicated to fostering a culture of passion and creativity, encouraging its employees to thrive in an ambitious and supportive atmosphere.

1. Serve as the primary custodian of the CRM system (Salesforce) for customer service operations globally, addressing functional requests and implementing necessary modifications.
2. Contribute to continuous improvement initiatives and analyses to enhance the functionality of ancillary applications such as appointment scheduling, customer satisfaction measurement tools, and communication channels (WhatsApp, WeChat, Apple Business Chat).
3. Oversee and coordinate activities and projects related to the evolution of the client domain.
4. Adapt to project or RUN mode for handling corrections and evolutions based on given priorities.

1. Currently pursuing a degree (Bac +4 to Bac +5) in Business School, University, Engineering School, or a specialized institution in CRM and Information Systems Management.
2. Proficient in English for effective communication with stakeholders in France and internationally.
3. Demonstrated proficiency in IT and a keen interest in the fashion and technology sectors.

1. Strong relational and writing skills.
2. Creativity, organization, and attention to detail.
3. Familiarity with Salesforce environment is advantageous.
4. Proficiency in Excel and PowerPoint; knowledge of Canva is a plus.
5. Rigor, autonomy, versatility, good interpersonal skills, dynamism, and prioritization skills.
6. Fluency in English.

Entry-level position suitable for beginners.

Currently enrolled in a relevant academic program (Bac +4 to Bac +5).

Christian Dior Couture promotes inclusion and diversity, actively supporting employment for individuals with disabilities and valuing all forms of uniqueness.

The workplace culture at Christian Dior Couture is characterized by a commitment to excellence, courage, and optimism. The company fosters an inclusive environment that celebrates diversity and encourages personal and professional growth, aligning with its heritage of audacity and creativity.