Christian Dior International Retail Training Project Manager

Christian Dior Couture, a distinguished member of the LVMH conglomerate, epitomizes the pinnacle of luxury fashion. Renowned for its visionary designs and exceptional craftsmanship, the brand continues to inspire and empower individuals globally. With a rich heritage and a community of over 6,500 talents, Christian Dior remains a beacon of creativity, passion, and excellence in more than 40 countries.

1. Conduct regular assessments of client experience performance to identify areas for improvement and specific training needs for sales teams.
2. Perform competitive analysis to pinpoint best practices in client experience within the luxury sector and other industries.
3. Engage with regional trainers to gather feedback, understand challenges, and adjust training programs accordingly.
4. Collaborate with the Retail Training Manager and Dior Academy to define the retail teams' training plan.
5. Develop impactful training tools tailored to Dior's client experience challenges, including sales ceremonies, clienteling, and after-sales.
6. Work closely with customer marketing, retail performance, e-commerce, and omnichannel teams to create engaging training experiences.
7. Ensure effective international coordination with trainers, identifying specific needs and monitoring deployed training.
8. Establish and track KPIs to measure training impact.
9. Conduct 'train-the-trainer' sessions to equip regional trainers with necessary tools and knowledge.
10. Digitalize and distribute training tools via mobile learning applications, ensuring accessibility and appeal.
11. Collaborate with the digital team and contribute to cross-functional Dior Academy projects.

1. Advanced degree equivalent to BAC+5
2. Minimum 3 to 5 years of experience in Retail, Training, or Client Experience Consulting
3. Strong affinity for fashion and in-depth knowledge of the luxury sector

1. Curiosity and creativity
2. Excellent project management skills
3. Strong organizational skills and attention to detail
4. Exceptional interpersonal skills and team spirit
5. Ability to work collaboratively with multicultural teams
6. Proficiency in IT tools, particularly Excel and PowerPoint
7. Fluent in English

Minimum of 3 years in relevant fields such as Retail, Training, or Client Experience Consulting.

Advanced degree equivalent to BAC+5

Opportunities for professional growth within a globally recognized luxury brand.

Christian Dior Couture fosters a culture of excellence, courage, and optimism. The brand encourages a generous, disruptive, and ambitious environment where creativity and passion are at the forefront. Employees are part of a vibrant community that celebrates diversity and innovation.