Christian Dior Hospitality Manager

Christian Dior Couture, a prestigious name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the esteemed LVMH conglomerate, Christian Dior continues to set the benchmark for innovation and sophistication in fashion and lifestyle. The collaboration with three-Michelin-starred chef Dominique Crenn in Los Angeles further exemplifies its commitment to excellence and luxury.

1. Serve as the primary ambassador of the guest experience from arrival to departure.
2. Build strong, personalized relationships with VIC clientele, fashion industry leaders, and returning guests.
3. Lead and inspire the front-of-house team to maintain the highest standards of service, attire, and professionalism.
4. Collaborate closely with the culinary and beverage teams to ensure seamless service and storytelling that reflects both Christian Dior and Dominique Crenn’s brand ethos.
5. Assist in restaurant-related reporting.
6. Resolve guest concerns discreetly and effectively, maintaining composure under pressure.
7. Stay informed about special events, Dior launches, and high-profile visits; anticipate and plan for elevated service needs.
8. Greet and seat guests with poise, charm, and efficiency, ensuring a flawless first and last impression.
9. Coordinate and manage reservations using advanced booking systems, optimizing table assignments to enhance service flow and guest satisfaction.
10. Uphold strict confidentiality and discretion at all times.

1. Minimum 10 years’ experience in a senior front-of-house leadership role or as a Maître d’ at a Michelin-starred or luxury fine dining restaurant.
2. Deep understanding of luxury hospitality standards and Los Angeles’ elite clientele.
3. Polished, fashion-forward appearance in keeping with the Dior brand.
4. Exceptional interpersonal and communication skills.
5. Proficiency in reservation platforms and CRM tools.
6. Fluency in French is a plus; multilingual abilities preferred.
7. Must have open availability, including evenings, weekends, and holidays.

1. Guest relations expertise
2. Leadership and team management
3. Advanced reservation system proficiency
4. Crisis management and problem-solving
5. Multilingual communication
6. Luxury service standards

A minimum of 10 years in a senior front-of-house leadership role or as a Maître d’ at a Michelin-starred or luxury fine dining restaurant is required.

The position offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development within the LVMH group.

Christian Dior Couture fosters a culture of elegance, innovation, and excellence. Employees are encouraged to embody the brand's values of sophistication and creativity while delivering unparalleled service. The workplace is dynamic, with a focus on collaboration and continuous improvement, reflecting the brand's commitment to maintaining its esteemed reputation in the luxury sector.