Christian Dior E-commerce and Omnichannel Executive

Christian Dior Couture, a distinguished name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless design. As part of the LVMH conglomerate, the brand upholds a legacy of excellence and innovation. Christian Dior Couture offers a dynamic and inspiring work environment where creativity and quality are paramount.

1. Support the development and execution of the omnichannel strategy, ensuring a seamless customer experience across e-commerce platforms, physical boutiques, and digital channels.
2. Collaborate with retail teams to integrate online and in-boutique clienteling initiatives, including appointments, ship-from-store, click-and-collect, and online-to-offline product reservations.
3. Oversee day-to-day operations of the e-commerce platform, managing product listings, content updates, merchandising, product activation, content translation, and visual merchandising.
4. Ensure accuracy and timeliness of product information, gifting, and promotions.
5. Monitor site performance and user experience, resolving technical issues to maintain a luxury brand identity.
6. Coordinate with logistics and warehouse teams for timely order fulfillment and inventory management.
7. Manage product delivery, returns, and exchanges, ensuring a smooth client process.
8. Implement strategies to minimize out-of-stock situations and maximize product availability.
9. Act as a point of contact for e-commerce client inquiries, maintaining high service standards.
10. Assist in planning and executing digital marketing campaigns to drive traffic and sales.
11. Prepare and present performance reports, providing insights and recommendations.
12. Serve as a central point of contact between PR, media, retail, and customer service teams to align on omnichannel goals.

1. 2-5 years of experience in e-commerce, digital marketing, or an omnichannel role, preferably within the luxury, fashion, or beauty industry.
2. Proven understanding of e-commerce platforms such as Shopify, Magento, Salesforce Commerce Cloud, and stock management platforms like Cegid.

1. Strong analytical skills with the ability to translate data into actionable business insights.
2. Excellent communication, interpersonal, and stakeholder management skills.
3. Proactive, detail-oriented, and results-driven mindset.
4. Familiarity with CRM systems, Google Analytics, and other digital tools is a plus.

2-5 years in e-commerce, digital marketing, or omnichannel roles, preferably within the luxury, fashion, or beauty sectors.

Christian Dior Couture offers a comprehensive benefits package, including health and wellness programs, professional development opportunities, and a supportive work environment.

Christian Dior Couture fosters a culture of innovation and excellence, where employees are encouraged to bring their creativity and passion to the forefront. The workplace is collaborative, dynamic, and focused on delivering exceptional quality and service.